They were very pleasant to work with.
This is because of the price. I would recommend them. I would also recommend they get a second bid and then talk to High Performance Homes because I think they've got room to come down and still get a superior job.
They did an excellent job.
Great workmanship, horrible office back-up.
We contracted with HPH to replace our roof. The salesperson & estimator came out by appointment. Both were on-time, pleasant, & professional. We were promised a superior job, with a superior warranty, and we received a superior job on our roof. It's a beautiful job. All edges of the roof are fully flashed, which in it's self lends a superior finished look.
The crew arrived on schedule to begin. I did a quick Walk Around with the Foreman to discuss areas of concern that I had. He was attentive and communicated the concerns to the crew (in Spanish). One minor error on the part of HPH was that the Foreman had a diagram of the area where some roofing plywood needed to be replaced. The area above the chimney WAS NOT INDICATED even though it was on the original job write-up. Consequently, the crew didn't intend replace that area of the plywood. Fortunately, I knew that area NEEDED to be replaced and specifically pointed it out to them BEFORE they covered it with the underlayment.
The job proceeded very well, and without incident. The result is a beautifully done roof. This crew was very good. They did a tear-off and a beautiful re-roof of 26 squares in one-and a half days.
Afterwards they did a pretty good clean up of the area. Not perfect, but very acceptable.
After they left I did a thorough inspection of the roof. The work was very good, but I had some minor damage to the gutters where they were throwing the tear-off material down into the dump truck. I was able to straighten the gutter well enough that you can't tell from the driveway or street, so no big deal.
Our roof job was estimated at 28 squares, even though I was sure it was 26 squares. What I didn't know is that were 10 or 11 bundles of shingles left over that my wife saw the crew toss into the dump truck as debris. That's almost 3 squares, Not real happy about that part, but the extra unused plywood WAS credited toward the final cost of the job.
All-in-all, we paid a superior price for a very superior roof that has a superior warranty that I hope we NEVER NEED TO USE. :)
I've already had a friend of a friend that thought I hired a different company. They wanted to know who I used. I told them they were better off using the previous company. I did use them at the time, but they were booked pretty tightly booked and smaller. I paid more because I wanted to deal with a company that appeared professional, like Owens Corning and High Performance Homes. I had already called Owens. It cost me almost double, even though they said they dropped the price a couple of thousands.
The installation was done in one day, they were professional and did quality work.
High Performance Homes are very bad in the area of communication. In my experience with them, they did not finish the work on time nor did they effectively communicate when the work would be completed.
See previous notes.
Lacked professionalism and communication.
I would never recommend them to anyone.
Beware of this company.
See previous notes.
The workmanship and materials were of great value. The roof replacement was done very professionally. The only issue I had was the performance of the interface with HPH.
As far as a recommendation, it feels like a bait and switch type company, they tell you how great and wonderful they are but you find out after the fact it's not true. The customer service is absolutely horrid, the walkthrough was inadequate and they want you to sign before knowing what you are signing. There were no representatives from High Performance to see the paperwork is signed and the 3rd party roofers say only get paid if the paperwork is signed off.
We should not have had to call them every day to make sure things happened the way they were supposed to.
If I'm paying for a company,y I expect that company to come to my home not 4 guys in white with only 1 guy who spoke English. I could have gone to Home Depot and paid the half price.
There was a little miscommuncaition was taken care of
We are very satisfied with the service, the installation and the product. I think we're good to go.
I was really with everything.
I love my new roof, it looks great! I hope that it preforms well when it starts raining again.
In general, I am very happy so far.
I have a small roof, and they completed it in one day.
They did a great job and left everything cleaner than they found it.
I not only will not recommend them, but I have told anyone that has asked to never go through their company.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of High Performance Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys