We had an outstanding experience with HERO Exteriors! They were great communicators throughout the process, especially with any changes of schedule. Pricing was reasonable/competitive and the service and quality of work were absolutely above average. They even replaced a broken window screen (that was not part of the job) just because it was driving Rob crazy. :) Overall, we have new siding, new gutters, and a beautiful new color palette that we couldn't be happier with.
Good communication with all on site. On site personnel were consistent, and kept at the work. Had to leave roof several times due to lightning, but got right back on job. Both crews were comfortable to be around, and quiet considering the nature of the work.
Incredibly responsive. Great at communicating about status, schedule etc.
Would recommend Hero to anyone looking to improve their home.
My project involved replacement of skylights, fascia boards, and gutters. I interviewed two exterior contractors, one contractor specializing in window replacement and one specializing in fascia board and gutter replacement. While all of the contractors were capable, HERO definitely showed the most interest in my project. They also were the most reasonably priced. I would definitely recommend them to a friend to consider for any kind of exterior work.
Zeb and his team were very friendly and prompt with appointment times. Zeb was great with communication throughout the project and keeping us informed. e
Hero was quick to respond, and easy to work with.
I would not hesitate to recommend Hero Exteriors. They are professional, prompt with their services and did a great job. I never felt pushed to do anything unnecessary and will definitely use them again.
They were amazing to work with.
The HERO team members were on time, neat, and delivered high quality service
Very helpful, considerate, caring and understanding for our project and needs.
The experience itself was super easy. I did not have to do a lot. They went above and beyond the whole time. Basically, I got a new roof and they did my shed as well when I initially was like "Hey, you do not have to worry about my shed". They did it anyways because it was a nice thing to do so it could match the house sort of deal. It is just really, really surprising the changes that a roof can do to your house. The experience was really pleasant in general.
Fair pricing, excellent communication from start of project to finish. Excellent follow up to ensure project is don e properly and to customer satisfaction. All of their staff and professionals are very competent and do excellent work.
We had a good experience with them. We're satisfied. They did a good job.
HERO exteriors was responsive and reliable.
The company truly cares about customer satisfaction and it shows from the start of the project to the finished product.
Although completion of the repairs took longer than expected, due to insurance issues and large amount of hail claims in the area, my patience paid off and all the work was completed very quickly once all the paperwork was submitted. I appreciate the extra time they spent working with my insurance company to make sure all estimates were approved and reimbursed for my claim. I guess the benefit of it taking a bit longer and putting in a little extra effort was getting to know Richard and Rob and seeing that they really care about their business and will try their best to make you a satisfied customer.
Good, solid, quality company.
Michael was very friendly, knowledgeable and helpful through the whole process from beginning to end.
I really appreciate the work done by HERO Exteriors. We had a contractor previously who wasn't communicating well or adhering to their schedule and HERO jumped in to help us in a time crunch and got the work done on time and as planned. They were always available when I called or emailed and had questions. I would highly recommend to anyone else in Fort Collins!
HERO exteriors was awesome and I am very happy that we chose them for our roofing project.
HERO exteriors did a great job on our roof replacement. Professional, timely, and outstanding communication.
I was in a real pinch and needed to have my roof replaced on a tight timeline. They really came through and went the extra mile. Exceptional service and quality work.
this company have good communications. and do what t am requested.
They're very professional and a great one stop shop for general contractors. They're very helpful explaining insurance clauses and estimate discrepancies.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of HERO exteriors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys