Fair pricing, excellent communication from start of project to finish. Excellent follow up to ensure project is don e properly and to customer satisfaction. All of their staff and professionals are very competent and do excellent work.
We had a good experience with them. We're satisfied. They did a good job.
HERO exteriors was responsive and reliable.
The company truly cares about customer satisfaction and it shows from the start of the project to the finished product.
Although completion of the repairs took longer than expected, due to insurance issues and large amount of hail claims in the area, my patience paid off and all the work was completed very quickly once all the paperwork was submitted. I appreciate the extra time they spent working with my insurance company to make sure all estimates were approved and reimbursed for my claim. I guess the benefit of it taking a bit longer and putting in a little extra effort was getting to know Richard and Rob and seeing that they really care about their business and will try their best to make you a satisfied customer.
Good, solid, quality company.
Michael was very friendly, knowledgeable and helpful through the whole process from beginning to end.
I really appreciate the work done by HERO Exteriors. We had a contractor previously who wasn't communicating well or adhering to their schedule and HERO jumped in to help us in a time crunch and got the work done on time and as planned. They were always available when I called or emailed and had questions. I would highly recommend to anyone else in Fort Collins!
HERO exteriors was awesome and I am very happy that we chose them for our roofing project.
HERO exteriors did a great job on our roof replacement. Professional, timely, and outstanding communication.
I was in a real pinch and needed to have my roof replaced on a tight timeline. They really came through and went the extra mile. Exceptional service and quality work.
this company have good communications. and do what t am requested.
They're very professional and a great one stop shop for general contractors. They're very helpful explaining insurance clauses and estimate discrepancies.
Incredible customer service! From initial contact to managing all the paperwork and willing to go line item by line item to explain the insurance jargon. You won't go wrong when choosing HERO Exteriors
James and Rob were great to work with. They are very honest, hard-working, and professional.
HERO Exteriors has done a great job with replacing our roof. They handled all the paper work, were patient with our insurance company and inspectors (and the weather). ROB made great recommendations for gutter guards and roof vents and made sure we had all the upgrades needed to bring our roof up to current codes. The final bill was well within the amount allotted by our insurance company for repairs and replacement. The roof replacement was done in a timely manner and with no trash or debris left behind. We are very pleased with the job done by Rob and his crew at HERO exteriors.
Wonderful Company. Very Professional. Highly Recommend.
I am very satisfied with the work.
Rob was great. Kept us well informed during the process.
Very impressed with every aspect of this job. Rob handled the insurance claim, communicated clearly with us, and installed an excellent roof.
Areas Of Satisfaction - Very helpful working with insurance. Richard was/is always on top of things.
Rob and Richard were excellent throughout the entire process. We had a hail storm that came by in June and I was referred to them by a friend. They worked diligently with my insurance company as well to make sure everything that was supposed to be included was on the estimate. After they installed the roof which they did very quickly, they cleaned up and also pressure washed my house. I would definitely use them again for other work in the future.
Areas Of Satisfaction - Communication and quickness
They were prompt and on time and did what they said they were going to.
Areas Of Satisfaction - I was most satisfied with the communication from start to finish
Recognized Excellence - I would like to recognize Rob for his exceptional service.
Rob and his team were great to work with. We needed a new roof after a huge hail storm and he worked with our insurance. He coordinated everything to have our solar panels removed and reinstalled. He communicated with everyone for me and I greatly appreciated that. The work was done on time and looks great. I would highly recommend them.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of HERO exteriors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys