Very likely to recommend HER Roofing to a friend. Jana was responsive, flexible and did all she could to accommodate our needs.
Recognized Excellence - Jana
Areas Of Satisfaction - Working within our budget.
Responsive and great gutter service. Easy to work with and hassleJana free. Job got done on time and within my budget.
Recognized Excellence - Jana and Sarah were nice to work with.
Additional Comments - Great communication. Showed up on time every time we met and for the actual job. Roof looks great. They also replaced some dry rot and worked on the chimney. Would highly recommend.
Additional Comments - Very pleased with the job and people
Thanks to Jana for coming out and discussing roof care with us. We learned a lot and really appreciated the service!
Recognized Excellence - Jana is amazing and really knows her trade!
Areas Of Satisfaction - Jana is very communicative, extremely helpful and knowledgeable
Types of work - Gutter repair
There were some issues with the install and I would go back to them just for the way they handled it. By the time everything was done it was perfect. They were great the entire time and took care of everything. Excellent customer service.
Areas For Improvement - They did not fall short of any of my expectations.
Areas Of Satisfaction - I was most satisfied with their customer service.
This past fall, HER Roofing replaced the gutters on my house and garage. They gave me a fair price, were available when I needed them and did a great job. Jana was here before, during and after the gutters were installed. She identified and knew how to reconfigure areas where the existing gutters weren't functioning properly. We also decided on a larger size gutter which quickly proved its value in the recent heavy rains. I would highly recommend HER Roofing and will certainly call them when it is time to replace my roof.
Areas Of Satisfaction - Knowledge, professionalism, customer care
I found them to be very professional. They got the job done well and quickly. There were no issues.
Areas Of Satisfaction - I was most satisfied that they were able to stay on schedule despite some weather issues.
Areas Of Satisfaction - We had some difficulties because of a very tight timeline, but her Roofing Was extremely compatible and went out of their way to help me
Additional Comments - I believe they did a very professional job. They came out quickly after being called to do an estimate. And we’re very very Thorough. I definitely was impressed with their professional manner
Areas Of Satisfaction - The communication was very prompt. This was an emergency issue that needed to be addressed that day. I appreciated them coming out on such short notice.
Likely To Recommend - I was very happy with them, they were excellent.
Areas Of Satisfaction - I was satisfied with all of it, it went great.
Additional Comments - They were excellent. The price was great, the workmanship was great, her expertise was great. She went to the job site because I am out of state, I completely trusted her. She gets a A plus.
Areas Of Satisfaction - In all areas; knowledge, professionalism, timelines, quality, etc... HER Roofing surpassed all my expectations.
Expertise - She did.
Budget - True.
Areas Of Satisfaction - I was most satisfied with the owner who came out, and there were just a few things, maybe one, that was not up to par. There was a little dent, and she fixed that. She was very attentive and very professional.
They did a good job.
Areas Of Satisfaction - They were really good.
Areas Of Satisfaction - On time and quality work
Additional Comments - Outstanding company. I would employ them at any time
I hired HER Roofing to oversee a consulting job that I was unable to be there as often as needed. The supervision, pictures, written report, and professionalism was outstanding. I will use them again without question.
Areas For Improvement - All great!
Areas Of Satisfaction - Knowledge of all things roofing
Additional Comments - Can't go wrong with HER Roofing.
They were professional, quick, and great.
Likely To Recommend - I've already recommended them. They were professional, quick, and great.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of HER Roofing as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys