Jose and David were the technicians. They were punctual and professional. They completed the job of removing a blockage in my kitchen sink drain line in less than an hour.

The absolute worst customer service I've ever seen. They kept us waiting for 9 days in hot weather, always promising that they'd be there either that afternoon, or the first thing in the morning. Then they said that they were at the site and knocked on the door. We were all home, and no one knocked. They never even started the job. We ended up getting another service.

Had a backed up Septic tank yesterday and contacted HEP. A few hours later Duane and his helper arrived (very happy to see them). They were very courteous, knowledgeable, and professional. They completed the work in a very timely manner. The bill was reasonable as well. I am so glad to have called HEP and that HEP was on the way.

I'm really satisfied with the company and the quality I got with my HVAC. I felt like I got a big discount with the second one. I just recommended someone for a hot water tank, but I never got a thank you or anything for recommending them.

I am very satisfied with the work they did.

When we moved into this town, we didn't know anybody. They were professional from the beginning to the end. I have been in business for 25 years and I really liked them. They had the best price so far out of everybody we checked. I would tell everybody I know about them! I recommend them to anyone that needs their helps!

They were great! They had difficulty installing the system (not their fault) and they stayed all day until the job was done. They were there almost 10 hours. So, I appreciated that they got it finished!

Joe and his partner did an outstanding job on my AC unit. They showed up on time, they were very professional, and they went above and beyond explaining to me how to use the new unit. They were outstanding.

No, because I found out later that they were way too expensive. I felt that the salesman coerced me into buying from HEP Services, Inc.

HEP Services, Inc. is very professional. I would highly recommend HEP Services, Inc.Bob Mathews was very helpful and did good job.

The two gentlemen that helped me were Richard and Lawrence. They were outstanding in the way they handled it, the problems they took care of, and the time they took to get it right. All the time they were asking if they were inconveniencing us and telling me every step of the process. I give my up-most recommendation to those two individuals in particular!

Gene and Eddie were very professional installers, and I would recommend them to anyone.

They're a very thorough company and very professional. The supervisor did above and beyond what I thought he should be doing. Great company and I would fully recommend them!

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with our chimney area and the recommendations they made for that area.

Recognized Excellence

Recognized Excellence - I'd like to recognize the supervisor. I believe his name is Jason.

Additional Comments

Additional Comments - They did an outstanding job.

Excellent roofing work!

Excellent service!

Jason @ HEP found the real problem with our roof which involved going back to the insurance co to have a past claim reopened. He helped us supply the insurance adjuster with pictures and written appraisals and came to our house to meet with the adjuster. He talked us thru what was needed for a quality built roof while realizing we were working on a budget. When he had to leave for his wedding/honeymoon it was comforting to know we were in capable hands with his replacement who took care of everything involved in the final completion. The crew was polite and worked hard to complete the project and kept a clean work area. All the people involved in our roof project and every HEP project we have had done are the reason why we keep using HEP.

Workmanship, communication and customer service needs improvement.

It was a pleasant and productive experience. The yard area was kept clean and free of nails.

I can't say enough about them! I have used them for numerous occasions and they have always completed the job and followed up. They are excellent!

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the people. They are knowledgeable. The young man who came out and told me what he thought needed to be done knew what he was doing. They offer security with their product.

Recognized Excellence

Recognized Excellence - I would like to recognize Shane Cooper.

Additional Comments

Additional Comments - Keep up the good work and they'll last forever!

Areas Of Satisfaction

Areas Of Satisfaction - I like the way the roof looks on the house.

Recognized Excellence

Recognized Excellence - Jason Shoupe, the roof foramen, was exceptional.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the salesperson. The person in charge of getting the roof done was very helpful.

Recognized Excellence

Recognized Excellence - I would like to recognize the person that was in charge of the installation crew.

Additional Comments

Additional Comments - I called to schedule, they were pretty responsive, and I would recommend them. We were happy with their services.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the quality of work.

Current Referrals

Current Referrals - I have already recommend them.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the quality of the materials and the quickness of the work.

Areas Of Satisfaction

Areas Of Satisfaction - It would be their customer service and supervisors. Once the issues were brought to their attention the issues were resolved in a timely and efficient manner.

Recognized Excellence

Recognized Excellence - I would like to recognize Jason.

They are a great company. They do what they say they are going to do and keep their word. They were on time and professional.

Communication

Communication - These guys were good.

Likely To Recommend

Likely To Recommend - Most definitely. They are a great company. They do what they say they are going to do and keep their word. They were on time and professional.

Areas Of Satisfaction

Areas Of Satisfaction - I was satisfied with all of my experience, from the mechanical end to the roofing.

Recognized Excellence

Recognized Excellence - I would like to recognize everyone, including Shane, from the office to the field for their exceptional service. They all did a great job.

Current Referrals

Current Referrals - I do not at this time.

Recognized Excellence

Recognized Excellence - The gentleman the came out to help me with my roof.

They did everything in a very timely manner and even quicker than we expected.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the performance.

Recognized Excellence

Recognized Excellence - I would like to recognize the sales person for his exceptional service. He was very informative.

Additional Comments

Additional Comments - We were very happy.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the workmanship of the roofers; they kept things clean, were on schedule and they did a very good job on the roof.

HEP Services, Inc. is very prompt.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with HEP Services, Inc. because they showed up, cleaned up, and did their work.

Recognized Excellence

Recognized Excellence - Everyone that I worked did a great job including the people in the office. They are very responsive.

Areas Of Satisfaction

Areas Of Satisfaction - Quality of roof product appears to be be excellent. Also, the painting crew did a great job.

Recognized Excellence

Recognized Excellence - Will Ledbetter did a very good job of explaining what would be done, materials to be used, etc. When problems occurred, he addressed them fully and promptly.