Areas Of Satisfaction - I was most satisfied with the quality of workmanship - it being a very tough project to work on.
Recognized Excellence - I would like to recognize Chris Hays.
Additional Comments - I am really happy with the work.
I am happy with the service.
Recognized Excellence - I would like to recognize Christy Fitzpatrick. She is always responsive and gets back to me right away.
Areas Of Satisfaction - They showed up at the job site very quickly.
Recognized Excellence - The owner, Chris Hays.
professional and dependable...we rely on good companies like Hay's to complete our Team
Areas For Improvement - All phases new a/c ducts, 2 new units & bathroom plumbing for my remodel were done in timely & professional manner.I will always use them.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Hays Cooling, Heating & Plumbing as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys