I had a roof replacement done by Gutter Helmet and I was so impressed with the roofing consultant, the quality of the roofing materials, and the work done. Everyone was professional and I was a very satisfied customer.
Excellent product and absolutely worth the investment.
This is a survey which very badly needs a column for "Not Applicable". Other than the salesperson, who appeared well versed about his product, there was nothing more than one phone call regarding the installation and no direct contact with headquarters. The work was started and completed while I was away from the house. The crew did leave a sign on the property, which appears to be a valuable piece. It remains in my garage. Apparently there is no interest in picking it up so I will eventually toss it in the trash.
Superb, professional. I am proud at how Gutter Helmet has enhanced my home.
The roofing crew was done in three days, and the gutter crew was quick, they were all professional!
Everything was very timely. They have a great quality of materials.
The quality of the work appears very good, however, they did not clean up after themselves very well.
Gutter Helmet is very professional and worth the money.
I think they are an excellent company to deal with. If you have any issues, the CEO calls you back to see how he can can handle it.
The company kept there promises on installation, quality product, and professionalism.
When the salesperson came out, he had all of the materials to show me the different types of things that they would do. He was very courteous, polite and forthcoming. The men that were here were very professional and as clean as could be. It has been since July when they were installed, and currently, I am satisfied.
They did a very professional job. Everyone was very polite. They cleaned up very well after themselves.
Everybody was helpful and answered all my questions, the salesman was very knowledgable and sold us on the service. I've been very happy with the project.
Gutter Helmet was absolutely wonderful to work with.
They did exactly as they advertised and did the job perfectly fine. The time line requirements, I had, they also met. I like the work they did.
I was most satisfied with the quality of the materials and workmanship.
That is questionable.
Top-quality workmanship. The crew was very professional, they knew what they were doing and everything was a team effort.
I was most satisfied with the whole experience.
I was very pleased with the product and the installation.
The quality and the crew was all good. I am satisfied.
They are very professional and knowledgeable.
They've done a good job; keep up the good work.
Replaced a 6,000 sq/ft roof. Salesman stated could be done in a day, two at most, this was a 6 day job without the additional two days for weather delay: 9 days in total. Crew arrived on-time day of install, materials did not; lost a day waiting on materials, then lost the crew (walked off of job due to mgmt oversight/frustration). Once job started, progress was made but they never met daily objectives, delaying completion. Crew and supervisor were friendly, polite, professional. Daily attempts were made to communicate progress by phone by supervisor (was off-site a majority of the time). Attempts were made to keep the area clean of materials. Gutter Guards were de-installed an re-installed, however they are suspect in effectiveness: I still see pooling of water in certain areas when it rains; I called to ask for someone to come out and review but never received a call back. Roof looks good with the exception of one shingle that was cut oddly; I asked for it to be redone but action was not taken. Overall patience and expectation management is essential as a customer.
I purchased a new roof and gutters with gutter helmets. I believe I was given a fair price and I trust it is a quality product. Unfortunately, the delivery of the roofing materials was done by a very large truck and they were unable to back into my narrow driveway -- it had rained a lot and they were afraid they would tear up the grass. He made some calls and left the materials in my driveway. The team showed up the next day by 9a and began work. I understand it was extra work for them to have to haul it to the roof, but they never said anything to me about it...they just did the work and cleaned up after themselves.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Gutter Helmet by Harry Helmet as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys