I have recommended Guardian Roofs to a neighbor. She obtained 4 quotes and chose Guardian to replace her roof. They were not the least expensive, but she liked what they had to offer.
The total experience was outstanding. I highly recommend Guardian Roofs
The inspector said he was very impressed with the quality of material and workmanship. He said he would love to see them doing more work in our area!
the crew was fast. However, the company tried to over bill me. The final bill was way more than the quote, and I was not notified in advance. I was picking up nails for weeks around the house, poor clean up. Would not recommend you to anyone.
I highly recommend Guardian Roofs. They installed my neighbor's roof a couple of years ago and I loved the look. I asked my neighbors who installed their roof and I called Guardian. I received a quick reply.
Guardian Roofs did a great job. They were the only firm (out of three bids) that really explained the process to us thoroughly, along with any unexpected costs we might run into. They started on time every day, worked very hard on one of the hottest weeks of the year, and finished on time. Our neighbors have even stopped by to say how great our roof looks and get the name of our roofer!
Very rude customer service. I was just following up the warranty and Guardian's lady on the phone informed me that it's my responsibility to follow up with Owens and they are out of this transaction already. Customer service???
Guardian Roofs was one of the best contractors we have had work on our home. Their costumer service is excellent, from the receptionist to the owner. We received timely responses any time we had questions, the crew that tore off the old roof were very efficient and protected our extensive garden as well as cleaning any debris that fell protecting our safety. The actual roofing crew was outstanding. They had more than 20 years experience, were able to answer questions, showed up at 7 am every day and didn’t leave until sunset. They took extra care making sure the valleys were water proofed. When they replaced facia boards they primed all the wood which helps keep wood wrought at bay. They cleaned around the property daily and we’re diligent workers. Given that I have a construction background, I’m am more than pleased with Guardian Roofing and thoroughly impressed. The roof looks awesome and I’m comfortable in knowing that the workmanship will stand the test of time. I would highly recommend Guardian to my family, friends and anyone else looking to replace their roof.
For the estimate, Dave was on time, friendly and knowledgeable. While other companies told me I needed a new second story roof, he said it looked great and would leave it alone! The men who replaced the first story roof were courteous, clean and did the work quickly. I would highly recommend Guardian Roofs.
Guardian replaced entire roof of the garage, but the roof leaked excessively during the first rain. Guardian temporarily put some sort of cover on it, but have not heard from them after that for over a month to get it fixed.
Overall good experience
up to this date nothing done to a big hole on my ceiling caused by one of your worker...a section of fascia that was removed but never replaced...carpentry worked was unsatisfactory looks liked they tried to make it fit in placed...mostly on the fascia , front of the house. also up to this date never get any receipt that saying that the job status. VERY poor communications
We're on time and finished the job faster than I expected. Excellent job.
Very organized and professional. Chose them over others because we knew exactly what was going to be replaced.
They were very professional and planned the roof replacement wonderfully. The whole project took 5 working days & not strung out over weeks. I have already passed out several business cards.
Doug was very very courteous and informative and he did keep me updated with all work procedures.
No pressure sales quote. Friendly staff. Timely updates. Project completed on time. Receptive to our concerns and delivered quality work. Thank you!
They were very responsive to our request for a quote. Worked with us to schedule around rain. Completed the reroof of our 1100 sq ft home in two days.
Guardian Roofs employees were all very professional, ready to answer questions, scheduled around our needs, and completed the worker sooner than promised. All this for a lower bid and with a better warranty than the others we contacted. We are impressed, and grateful to have the work completed before the rains.
They got a good proce
Areas Of Satisfaction - They responded to my concerns. I have no complaints.
Additional Comments - I could really recommend them.
Friendly, knowledgeable staff. Provided options to solve the leaky areas without redoing the entire site. Wasn't trying to sell me on unnecessary repairs. I was happy in the quality of the work. The only disappointment was not knowing the final roof color and it not quite matching my expectations. I did not ask, and it was not offered up in the consult, so I recommend others clarify that point in the project details. This particular roof is rolled out in sheets, and I don't believe colors or shades of black are even available, but it would have been good to know in the beginning.
I am happy with the roofing product and installation done by Guardian Roofing. I had several estimates from other roofing companies, didn't feel like they listened, only wanted to get a signed contract as soon as possible. I felt the communication with Steve @ Guardian Roofing was the best. He listened to my concerns and all were dealt with efficiency and respect. He e-mailed they estimate to me and gave me the time I needed to review without any pressure. Guardian Roofing took care of all of the paperwork, permits and inspections(everything passed the first time) from the City. I feel I received a quality product and installation well within my budget and the price I was comfortable with. No add-ons or extra pricing games were played on my roofing job, I appreciated that. No surprises on cost. Everyone was very professional, and did a wonderful job. I am thrilled with my new roof.
I did not like the work and they changed the Utbar and I am not happy.
I have already recommended Guardian to our neighbor.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Guardian Roofs as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys