They were excellent to work with. Their management and crew was great to work with. Their group text of staff and client really impressed me.
Excellent job, great communicating daily progress, expensive but you get what you pay for.
Professional, courteous and always a pleasure to work with! I have used Great Lakes in the past and will certainly use them in the future. I would highly recommend Great Lakes Roofing!
They did excellent in spite of the problems with materials being delayed due to COVID-19. They really worked through that, came through and got it done.
They were very professional.
Best in the business!
Communication - Always keep me informed throughout the project especially when a problem arises
Yes, I would recommend Great Lakes Roofing to others
Everybody on the crew acted professional and especially the supervisor I forgot his name but he did more than i expected and put up with my questions and inquiries. Great job on roof and clean-up
Great Lakes Roofing met and exceeded our expectations.
Easy to work with knowledgeable.
Areas Of Satisfaction - Work was done quickly with extended hours based on weather conditions and areas were sealed every night in case of rain.
Recognized Excellence - Dave provided a very professional presentation and kept in touch over the year interval from original presentation to finalizing the deal.
Areas Of Satisfaction - I was most satisfied with the timeliness. They got the job done in a timely fashion.
Areas Of Satisfaction - I was most satisfied with Ross Peterson's knowledge and recommendations as well as his patience.
Areas Of Satisfaction - They got the job done quickly without disruption.
Areas Of Satisfaction - I am most satisfied with their customer service.
Areas Of Satisfaction - I was most satisfied that I did not have to get involved with anything. They just took care of everything.
Areas Of Satisfaction - I was most satisfied with their proposal and presentation.
Areas Of Satisfaction - Quality and their employees are 1st rate!
Recognized Excellence - Their foreman and roofers they did a bang-up job and also communicated well on site.
Recognized Excellence - I would like to recognize Dave, he was great.
Additional Comments - Dave was great to work with.
Areas Of Satisfaction - The open communication throughout the project.
Recognized Excellence - The entire team gave exceptional service.
Areas Of Satisfaction - I was most satisfied with everything. Everyone was very polite. I'm happy with it.
Current Referrals - I would recommend them.
Recognized Excellence - I would like to recognize the forman who worked on the roof.
Areas Of Satisfaction - Dave is very thorough and knowledgeable with his pricing as far as when he bids the job. He is probably one of the reasons we would go back to them.
Areas Of Satisfaction - I was satisfied with the timely manner on which you got the job done, and how we never had to complain about your work.
Areas Of Satisfaction - Overall they did a nice job. Looks very well done. Very happy with end results.
Current Referrals - I will recommend Great Lakes Roofing.
Areas Of Satisfaction - Dave was my point of contact and he took care of answering my questions. I liked that there was only one person there to deal with. He was very responsive.
Areas Of Satisfaction - I was most satisfied with the level of professionalism with the delivery of proposals and amount of time and effort put into understanding our needs.
Areas Of Satisfaction - I was very satisfied with the safety procossions that were taken and materials were great quality. You could tell they knew what they were doing.
Recognized Excellence - Jesse Spain, he was very good as far as question. Mike and his team have helped me in the middle of storms. Very happy.
Areas Of Satisfaction - I was most satisfied with the attention to detail and professionalism of the staff.
Areas Of Satisfaction - Their bidding and sales process is thorough and very detailed. They brought in samples which helped in my buying decision.
Additional Comments - We think the world of them and highly recommend them to anyone who needs a new roof.
Recognized Excellence - Mark the project supervisor for the company very knowledgeable, friendly and he is the one that I would want for any future projects. When they came inside to check on things, and they didn't come in tracking in dirt and debris.
Additional Comments - I worked with other roofers but was very disappointed. Great Lakes resolved the roofing problem.
Areas Of Satisfaction - They did very well working around the weather conditions. We had several days of rain, but they were able to work partial days, and keep making progress.
Areas Of Satisfaction - I was most satisfied with the customer service and communication. I have confidence with them. i have worked with them before and I know that they stand behind their work if I have a problem.
Areas Of Satisfaction - I was most satisfied that we had good communication all through the process.
Additional Comments - Overall, they did a great job. I am pleased with the job.
Areas Of Satisfaction - The whole thing was done very well.
Recognized Excellence - Jesse was very good to us, as was Mike.
Areas Of Satisfaction - I was most satisfied with the updates and pictures from Ross.
Areas Of Satisfaction - I was most satisfied with their quality because they did a good job.
Areas Of Satisfaction - I was most satisfied with the promptness of their schedule.
Areas Of Satisfaction - All expectations were met. The entire roof was done well.
Recognized Excellence - Ross was great. The crew that came and did the work was very professional and I would have absolutely no problems recommending Great Lakes to anybody.
Additional Comments - I'd like to say "thank you" to Great Lakes Roofing!
Areas Of Satisfaction - The workmanship and being professional. We tasked the guys with some major work in short windows of time and they came through with flying colors.
Areas Of Satisfaction - I was most satisfied with their response time and their customer service.
Areas For Improvement - We had no problems. I just wrote them a note telling them how much I appreciated their work.
Areas Of Satisfaction - I was most satisfied with the crew itself. They were very knowledgeable, helpful, and courteous.
Areas Of Satisfaction - I was very satisfied with everything. The roof is very satisfying.
Areas Of Satisfaction - The area where I was most satisfied with Great Lakes Roofing was I like the product.
Areas Of Satisfaction - I was most satisfied with the overall workmanship and the pricing. I am very satisfied with Great Lakes.
Recognized Excellence - Russ provided exceptional service.
Recognized Excellence - The entire staff I have worked with is great.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Great Lakes Roofing as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys