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GuildQuality surveys
Customer satisfaction
Of 338 customers surveyed, 155 respondedReviews 78
- All feedback
- 5 Star
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- 3 Star
- 2 Star
- 1 Star
Recent reviews
TIM D.
They were excellent to work with. Their management and crew was great to work with. Their group text of staff and client really impressed me.
Customer in DUNE ACRES, IN
Excellent job, great communicating daily progress, expensive but you get what you pay for.
DAVID L.
Professional, courteous and always a pleasure to work with! I have used Great Lakes in the past and will certainly use them in the future. I would highly recommend Great Lakes Roofing!
JOHN L.
They did excellent in spite of the problems with materials being delayed due to COVID-19. They really worked through that, came through and got it done.
WILL C.
They were very professional.
MPC M.
Best in the business!
Additional comments
Communication
Communication - Always keep me informed throughout the project especially when a problem arises
Customer in HIGHLAND, IN
Yes, I would recommend Great Lakes Roofing to others
J.G.E.
Everybody on the crew acted professional and especially the supervisor I forgot his name but he did more than i expected and put up with my questions and inquiries. Great job on roof and clean-up
JIM F.
Great Lakes Roofing met and exceeded our expectations.
Customer in FISHERS, IN
Easy to work with knowledgeable.
Customer in DYER, IN
Customer in SOUTH HOLLAND , IL
Areas Of Satisfaction
Areas Of Satisfaction - Work was done quickly with extended hours based on weather conditions and areas were sealed every night in case of rain.
Recognized Excellence
Recognized Excellence - Dave provided a very professional presentation and kept in touch over the year interval from original presentation to finalizing the deal.
Customer in LANSING, IL
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with the timeliness. They got the job done in a timely fashion.
Customer in DOWNERS GROVE, IL
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with Ross Peterson's knowledge and recommendations as well as his patience.
Customer in OLYMPIA FIELDS, IL
Areas Of Satisfaction
Areas Of Satisfaction - They got the job done quickly without disruption.
Customer in PEOTONE, IL
Areas Of Satisfaction
Areas Of Satisfaction - I am most satisfied with their customer service.
Customer in HIGHLAND, IN
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied that I did not have to get involved with anything. They just took care of everything.
Customer in WEST DUNDEE, IL
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with their proposal and presentation.
Customer in CROWN POINT, IN
Areas Of Satisfaction
Areas Of Satisfaction - Quality and their employees are 1st rate!
Recognized Excellence
Recognized Excellence - Their foreman and roofers they did a bang-up job and also communicated well on site.
Customer in GARY, IN
Recognized Excellence
Recognized Excellence - I would like to recognize Dave, he was great.
Additional Comments
Additional Comments - Dave was great to work with.
Customer in MERRILLVILLE, IN
Customer in LEMONT, IL
Areas Of Satisfaction
Areas Of Satisfaction - The open communication throughout the project.
Recognized Excellence
Recognized Excellence - The entire team gave exceptional service.
Customer in Gary, IN
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with everything. Everyone was very polite. I'm happy with it.
Current Referrals
Current Referrals - I would recommend them.
Recognized Excellence
Recognized Excellence - I would like to recognize the forman who worked on the roof.
Customer in ROCKDALE, IL
Areas Of Satisfaction
Areas Of Satisfaction - Dave is very thorough and knowledgeable with his pricing as far as when he bids the job. He is probably one of the reasons we would go back to them.
Customer in HIGHLAND, IN
Areas Of Satisfaction
Areas Of Satisfaction - I was satisfied with the timely manner on which you got the job done, and how we never had to complain about your work.
Customer in HAMMOND, IN
Areas Of Satisfaction
Areas Of Satisfaction - Overall they did a nice job. Looks very well done. Very happy with end results.
Current Referrals
Current Referrals - I will recommend Great Lakes Roofing.
Customer in EAST HAZEL CREST, IL
Areas Of Satisfaction
Areas Of Satisfaction - Dave was my point of contact and he took care of answering my questions. I liked that there was only one person there to deal with. He was very responsive.
Customer in SAUGERTIES, NY
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with the level of professionalism with the delivery of proposals and amount of time and effort put into understanding our needs.
Customer in MOMENCE, IL
Areas Of Satisfaction
Areas Of Satisfaction - I was very satisfied with the safety procossions that were taken and materials were great quality. You could tell they knew what they were doing.
Recognized Excellence
Recognized Excellence - Jesse Spain, he was very good as far as question. Mike and his team have helped me in the middle of storms. Very happy.
Customer in BOLINGBROOK, IL
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with the attention to detail and professionalism of the staff.
Customer in OAK LAWN, IL
Areas Of Satisfaction
Areas Of Satisfaction - Their bidding and sales process is thorough and very detailed. They brought in samples which helped in my buying decision.
Additional Comments
Additional Comments - We think the world of them and highly recommend them to anyone who needs a new roof.
Customer in MUNSTER, IN
Recognized Excellence
Recognized Excellence - Mark the project supervisor for the company very knowledgeable, friendly and he is the one that I would want for any future projects. When they came inside to check on things, and they didn't come in tracking in dirt and debris.
Customer in CROWN POINT, IN
Additional Comments
Additional Comments - I worked with other roofers but was very disappointed. Great Lakes resolved the roofing problem.
Customer in SOUTH HOLLAND, IL
Areas Of Satisfaction
Areas Of Satisfaction - They did very well working around the weather conditions. We had several days of rain, but they were able to work partial days, and keep making progress.
Customer in Chicago, IL
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with the customer service and communication. I have confidence with them. i have worked with them before and I know that they stand behind their work if I have a problem.
Customer in MUNSTER, IN
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied that we had good communication all through the process.
Additional Comments
Additional Comments - Overall, they did a great job. I am pleased with the job.
Customer in HIGHLAND, IN
Areas Of Satisfaction
Areas Of Satisfaction - The whole thing was done very well.
Recognized Excellence
Recognized Excellence - Jesse was very good to us, as was Mike.
Customer in East Chicago, IN
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with the updates and pictures from Ross.
Customer in Highland, IN
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with their quality because they did a good job.
Customer in Crown Point, IN
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with the promptness of their schedule.
Customer in Whiting, IN
Areas Of Satisfaction
Areas Of Satisfaction - All expectations were met. The entire roof was done well.
Recognized Excellence
Recognized Excellence - Ross was great. The crew that came and did the work was very professional and I would have absolutely no problems recommending Great Lakes to anybody.
Additional Comments
Additional Comments - I'd like to say "thank you" to Great Lakes Roofing!
Customer in South Holland, IL
Areas Of Satisfaction
Areas Of Satisfaction - The workmanship and being professional. We tasked the guys with some major work in short windows of time and they came through with flying colors.
Customer in Chicago, IL
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with their response time and their customer service.
Customer in Woodstock, IL
Areas For Improvement
Areas For Improvement - We had no problems. I just wrote them a note telling them how much I appreciated their work.
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with the crew itself. They were very knowledgeable, helpful, and courteous.
Customer in Chicago, IL
Areas Of Satisfaction
Areas Of Satisfaction - I was very satisfied with everything. The roof is very satisfying.
Customer in Chicago, IL
Areas Of Satisfaction
Areas Of Satisfaction - The area where I was most satisfied with Great Lakes Roofing was I like the product.
Customer in Munster, IN
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with the overall workmanship and the pricing. I am very satisfied with Great Lakes.
Recognized Excellence
Recognized Excellence - Russ provided exceptional service.
Customer in Downers Grove, IL
Recognized Excellence
Recognized Excellence - The entire staff I have worked with is great.
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