They kept rescheduling us, and it took a while to get to my home. The first time they went to the wrong house, rescheduling took three months.
Our project was poorly managed. It should not have been subcontracted out to a company in Rochester when we live in Syracuse. The only saving grace has been Jubilee who took over as project manager and pushed to get our project done and done right.
I like the professional and honesty of my salesman. They let me know step by step what was going on.