Areas Of Satisfaction - I went with GP Martini because i believed they had the best interest in providing what was best for my house. They communicated effectively before during and after the contract was signed and the job completed.
Recognized Excellence - Joe was always willing to help, answer questions and make sure we were satisfied with the work.
Additional Comments - I would absolutely recommend GP Martini and plan to use them again when the need arises.
Areas Of Satisfaction - I was most satisfied with the overall product. It came out really well.
Areas Of Satisfaction - I was satisfied with the speed and professionalism with which they did their job.
Areas Of Satisfaction - We thought GP Martini's skilled installation plus quality products made the best combination for our house project and it was a good value. The guys on the roofing and siding crews were great and very accommodating on our requests in working out a few details. We enjoyed our interactions with the company and with Gary Martini who knows the industry well and took a personal interest in having this be an excellent job.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of GP Martini Roofing Company as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys