Carmine and all the workers from Gold Standard were excellent. They represented me well to our insurance company & educated us when my insurance initially declined hail damage. Carmine was here early before the 1st and 2nd assessment, and roof & gutters look really good. Most of the work was done in a day, before a big snow, and remainder done shrtly after when there was a warm winter day. Recommended, worth every penny, thanks!
I would recommend them, but they need to improve.
Gold Standard was professional. Drew was very knowledgeable and was great to work with.
The work was done with expertise and skill. The company communicated with the insurance company effectively and made the process of payments happen more easily and more quickly.
Extremely satisfied with the work done. The work crew was outstanding. If I ever need a roof again, they will be the first I call.
Drew has been excellent keeping in touch and being flexible with my travel schedule. He also worked to get us the best replacements through our insurance and took care of the details to minimize my involvement.
The job done on schedule, the materials were as promised, and the job site was kept tidy.
My husband and I had a bad experience with the first contractor, and the owner came out right away, fixed the problem, and put another contractor on the job. They met our strict deadline and did everything that I asked.
It was bad customer service. It was the worst experience in any purchase I have ever made.
They have not finished the job and it has been 2 months now
The salesman and the installers were phenomenal. I was super satisfied with their professionalism.
I would recommend Gold Standard Restorations to anyone. Drew did an excellent job!
They guarantee you that will will fix issues but they do not follow through on those commitments.
Carmine and the rest of the crew at Gold Standard Restoration were fantastic! The contractors were efficient and did quality work. Any obstacle that arose was rectified in a timely and successful manner. My house looks great! I highly recommend Gold Standard Restoration.
We were extremely happy with Gold Standard! They did a beautiful job!
Areas Of Satisfaction - I was most satisfied with the quality of work and how it looks!
Lead Source - I read about them online and read their reviews.
Carmine is the best!
I want to especially thank, Drew Klass, our representative. He was very helpful and I want to thank him for his exceptional and professional way he exhibited with all of my questions.
Areas Of Satisfaction - I didn't have any knowledge about roofing. Based on my research and the ability to ask questions and to have answers provided was helpful. The additional information that was given to us was first class. My husband and myself are very satisfied.
Clean & Safe - Gold Standard Restorations did an excellent job.
Areas For Improvement - Gold Standard Restorations did not fall short of my expectations. In fact, they did an excellent job.
Areas Of Satisfaction - The person I dealt with at Gold Standard Restorations kept me informed and handled the subcontractors beautifully.
Recognized Excellence - The gentlemen who I dealt with at Gold Standard Restoration did a great job at handling the workers and keeping me informed.
Additional Comments - Honestly, I didn't expect everything to go so well. If anyone were to ask me I would tell them to go to Gold Standard Restorations.
Work Done Right - I had one small gutter problem, they came back and fixed it.
Areas Of Satisfaction - I was most satisfied with their professionalism, workmanship, and attitude .
Recognized Excellence - I would like to recognize Drew.
Areas Of Satisfaction - I was satisfied that they brought color splotches so I could pick out the color I wanted my shingles.
Recognized Excellence - I would like to recognize Brent for the exceptional service.
Areas Of Satisfaction - I thought George was very easy to work with. He explained everything in laments terms and was very responsive when I called.
Recognized Excellence - George was great and nice to work with.
It was a great company to work with! They were on time, courteous and they did what they said they were going to do. The salesman was excellent.
Areas Of Satisfaction - I was most satisfied with the service.
Recognized Excellence - I would like to recognize Drew Clouse.
Areas Of Satisfaction - They were very good about coming out and working with my insurance.
Areas Of Satisfaction - I love the quality of work and materials. The outcome is beautiful.
Recognized Excellence - George, the owner, was great.
Additional Comments - Thank you, Gold Standard Restorations. They did a great job.
Areas Of Satisfaction - They followed through on everything. They were efficient.
Recognized Excellence - The workers were very good. They were efficient and cleaned up afterwards.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Gold Standard Restorations as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys