Fortitude Contracting has gone above and beyond my expectations. We are doing a complete knockdown/full reno of a new 2 story home. They have communicated flawlessly, with all my questions, and concerns. Kelly & Bill have made sure full transparency is part of this project at all times. I would highly recommend, and have been already to anyone asking for a home contractor. As a family business, ourselves, we appreciate the family business, and value their expertise, as well.
They did a great job, they were very, very neat with my roof, and they did everything they said they were going to do and when they were going to do it!
Fortitude did a wonderful job on our roof. The process was so easy and fair.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Fortitude Contracting as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys