I thought they did professional work that was done very well and very timely. They did a good job. I appreciated them.
I am thankful the work that was done at my home.
Everything was done very well, but it took a really long time from start to finish, getting everything done. The communication with our project manager could have been a lot better.
First of all, my husband and I want to say a big "THANK YOU!" to Five Star Restoration for their amazing professional, courteous and diligent staff. Our restoration job turned out beautifully; the experience from the beginning of our contract until the end was great. Haleigh O., Lana M., Doc, Hugo, Alex, the painters, which I didn't obtain their names, Bonnie and Jeremy, and The Five Star Restoration staff provided outstanding customer service throughout the entire project! Hugo, Alex and the painters put the heart and soul in their work! We were so pleased with their superb work! They were a true blessing!!! Lana, Doc and Haleigh, thank you, thank you and thank you for providing such excellent customer service! You are all truly assets! We could not be happier with our experience with Five Star Restoration & Construction, Inc.!Warmest Regards,Eva and Leonard Mendoza
We enjoyed working with all of these guys who came into our home to do the repairs. We felt they were more like friends then workers. Thank you all.
I thought they were absolutely outstanding. Aaron was fabulous. The only problem I had was that after the work was done, it took a while to get them to come back out because I had one little problem that ended up being something minor. Other than that, Aaron was fabulous and Five Star was fabulous.
Delay after delay after delay. Shoddy work. Many things had to be re-done. Failure to properly clean-up. Left sawdust in landscaping.
They came in and ripped out the carpet padding in a hap hazzard way instead of cutting straight lines which made it that much more difficult to piece together the new padding with the old. They tore out the bottom of two of my cupboards that was impossible to see and didn't tell me before it was done. Only found out when it was time to replace flooring. They broke two things that I had on dressers and did not have the courtesy to let me know. Instead of carefully taking out the base boards, they ripped them out and broke them (and the sheetrock) which made it impossible to use again. To sum it up, they came in like bulldozers and ripped everything apart with no care what so ever.
They were extremely professional, had great workmanship, and had great communication.
They were great and exceeded my timeline. They were ahead of schedule, which helped me a whole lot.
I was very pleased with Five Star. I mentioned to Adam that him and his entire team were very satisfactory. I was extremely pleased. Five Star was awesome.
They were a great company. I had no problems, and they worked with my insurance company. All of their employees were great.
Works according to the entire satisfaction of the customer and very trusted company for further recommendations.
They can improve their customer service from day one. They need to be more engaged and on site.
Five Star Restoration & Construction Inc. met our expectations and exceeded our expectations. The building looks beautiful of what you rebuilt. We were really happy and amazed at how quickly you built the garage.
I don't like some of the things done by the project manager and the plumber. The workers did a great job.
Everyone I came in contact with were exceptionally helpful with the repairs done to my house. They worked with my schedule, which was very important to me. After the work was completed, you could not tell where the damage had occurred. I would use 5 Star again and recommend them highly.
We chose Five Star out of several choices to work on our home. Chris there estimator came out gave us estimate and then Five Star Superintendent Wayne came out to check job. Every craftsman from Five Star completed their work with outstanding craftsmanship. From Installing the Drywall to finishing the Drywall with texture , and painter matched colors and mixed perfect, the carpet installers were excellent. Superintendent Wayne and his assistant came and brought everything back into the room and arranged it all back to where it was removed from. I would recommend Five Star to everyone. with excellent results. Each craftsman asked if there was anything we needed or didn't like. We were completely satisfied with the quality of work that this company has done.
They were extremely professional and I would hire them again!
Five Star Restoration & Construction was very patient with me when I made some mis-steps that caused some delays. I was very happy with the final results.
I am extremely happy with the quality of work performed at my home. Five Star installed new hardwood and tile flooring, remodeled our bathroom and re-painted rooms. Aaron, the project manager, was very knowledgeable, and I really appreciated his attention to detail throughout the project. His crew was professional and courteous, and they did an amazing job. If I need additional work in the future, Five Star will be at the top of my list to call.
They provided excellent service.
your team was excellent and professional repairing my claim
I am 100% satisfied. They did a wonderful job. They were all polite, courteous, and considerate of our needs. They were very professional and I would definitely recommend them. Sometimes they franchise to other people, but everybody involved created a great experience.
It was a pleasure working with with such a professional group.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Five Star Restoration & Construction Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys