I'm satisfied with the service.
The worst company I have ever dealt with, do not use them.
We had an excellent experience with them. They exceeded our expectations and they were way ahead of schedule. Their crew was fantastic.
As a home inspector, I have seen lots of bad roof installations. Five Star did a great job.
They did a great job, very clean and neat. They came in did the work, and got it done, very proficient.
I was very pleased with Five Star Home Improvement. They answered all my questions. They had to do things on my garage before putting it on the roof and they were able to take care of it. I am very pleased.
They were excellent.
They need to improve their communication as far as when the work will happen, what is being done, cleanup, etc. They also need to make sure the right number is put down for the product ordered.
They could not do part of the job because they cannot do flat roofs.
The work was good, but the billing process was frustrating.
It is 100% about communication. I think they portray themself as a local business, but they subcontract out on every part of the job.
They did a great job and I would recommend them!
Half of the roof survived our hurricane storm, and the other half, a tree fell on it. I got to enjoy my new roof for three days and then the storm came through.
I have a card that say I receive a $250 referral bonus if I refer people to Five Star Home Improvement, LLC. I would like for someone to contact me regarding the referral program and how it works.
High-quality installation, with a higher quality product.
Highly organized and professional.
Five Start did a five star job. I am really happy with their work.
I would not recommend them because of their lack of communication and poor organization.
They called when they said and did everything on time. We had a big storm come through and they went ahead and put our roof on. We were very happy about that.
I highly recommend them!
Andrea was very professional and nice to work with.
We are absolutely pleased and impressed with the professionalism and quality of service Five Star provided. I will definitely recommend to others.
The installers were professional and the materials are good. We just went through a storm and all the shingles are where they are supposed to be. They withstood 114 miles winds. Everything was done like it was supposed to be.
I thought the materials and people at Five Star were great! The installation crew was very professional and did a marvelous clean up job! I was satisfied with their work!
Miguel and Ryan did a great job!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Five Star Home Improvement, LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys