They bill for work not performed to the insurance companies would not have them on my property again!! Workers at First Response are very nice management and owners not so much.
As a customer of First Response Restoration Services I would highly recommend this company. Their employees were very professional, on time and did explain the procedures that had to be done in my home after the flood.
I have already.
There are some things I have to follow up on.
The water mitigation aspect of the restoration service went smoothly and clearly. We were out of state at the time & they worked with our tenants to remove the damaged aspects of the home & make it livable until repairs could be made.
Incompetance prevailed. I was at the property more often than they were checking the equipment and their faulty equipment created more problems as the restoration was progressing. Would not recommend them because they are overworked and understaffed. The top dogs need to give more support to the bottom dogs.
They completely abandoned our project, claiming that they had to put all available manpower and equipment on a big job in Klamath Falls. The manager was extremely rude. Even the employees were shocked at the way we were treated.
Stay clear of this company!!
Slow process. Still not sure what is being paid for by my insurance. Allstate Adjuster stated insulation would be replaced in the area above kitchen/dining room, Still no forsure answer of whether it is to be replaced or not.
Tore my house all up and never showed up when promised numerous times. Communication was very poor.
Terrible company! would not ever recommend.
Due to the owners lack of response to multiple phone calls and emails, I found it frustrating. He told me during our first call that I could call with any questions. I would not put any friend in the position to have this experience.
The staff was professional, courteous and friendly. I would highly recommend them to anyone who has a need for there services.
They have been great and worked with us. They had to wait on stuff to be reordered because the place they get material from was out of stock. I was very pleased.
Area Of Satisfaction - I was satisfied with the responsiveness of our agent. He worked out pretty good.
Thank you so much for being so quick and thorough, and for even placing a blower under the house!
Review - Thank you so much for being so quick and thorough, and for even placing a blower under the house!
Area Of Satisfaction - I was satisfied with their professionalism.
I thought they were great.
Area Of Satisfaction - I think the quality of the work was excellent.
Review - I thought they were great.
Additional Comments - I would highly recommend First Response Restoration Services.
They did a great job.
Area Of Satisfaction - I was most satisfied that they handled the whole thing well. I didn't have any reason to think the insurance carrier didn't do a good job. John was the reclamation guy and did a great job. He's a good kid.
Truly appreciated First Response... They were thorough and caring in assisting in the preparation of our home’s restoration.
Area Of Satisfaction - They were there for us through the completion of our claim.
Review - Truly appreciated First Response... They were thorough and caring in assisting in the preparation of our home’s restoration.
Additional Comments - Appreciate all who assisted us with our claim.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of First Response Restoration Services as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys