They provided excellent product and I would make the same choice again.
Fairprice, excellent installation process.However, it took 2 weeks from agreement signing to get anyone to come out to do the final measurement before the order was placed with Marvin, which pushed the install date beyond the expected 4+ weeks.
Randy and his staff were a pleasure to work with. They all took great pride in their work and we were very happy with the finished product.
Areas Of Satisfaction - I was most satisfied in that they were extremely fast. They also let us know if they did see any issues with the installation.
Recognized Excellence - I would like to recognize Rachel for her exceptional service. She works with Randy, and she is very responsive. She follows through on any resolutions or minor issues that I had along the way.
Areas Of Satisfaction - I was most satisfied in terms of their customer service.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of First Choice Windows & Remodeling as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys