I had a new roof and gutters installed and am very pleased with the results. The installers were very professional and did an excellent job cleaning up after themselves. I had some concerns with the gutters that I relayed to First American and they were quick to send out the rep. I was working with, Trent, who listened to those concerns and got them fixed right away. I was very appreciative of the companys quick response to my problems...it was great customer service. And a shout out to Trent...thank you!!!
I would most certainly highly recommend!!
Great and helpful service. They really valued and listened to any questions and any issues that I had. Great all around. He helped me through a long process.
Areas Of Satisfaction - I was the most satisfied with the speed and understanding. He helped me through several months of work. It was a two day process. If I had any questions, they helped me.
Current Referrals - If anybody ask about it, I will tell them.
Recognized Excellence - Dallas was fantastic He was very professional.
Very fast, professional work!
Quality Of Workmanship - Everything was perfect.
Areas Of Satisfaction - They were very fast.
Recognized Excellence - The guy who sold it to me and the main guy who was with the workers provided exceptional service.
Additional Comments - They were absolutely awesome!
Areas Of Satisfaction - The salesperson was knowledgeable and followed through.
I was very satisfied with First American Roofing and Siding. 3 issues came up during the job, each time, I would leave a voice message or send an email to Dallas Werner and each time he responded the same or next day. The issues were resolved to my satisfaction. The crews did their work like they were working on their own home, showing pride in their workmanship. This was a siding job. When I need a new work, First American will be my first bid.
Areas Of Satisfaction - Quality of the installation.
Recognized Excellence - Dallas Werner
One of the most professional contractors we have ever worked with. Top notch quality, service and follow up.
I would highly recommend American Roofing & Siding. They were extremely professional and they did a perfect job on our home.
Professional & Organized - Very much so.
Areas Of Satisfaction - Their installers were perfectionist and they did a perfect job.
Additional Comments - I would highly recommend you to anyone. If anyone wants to see the quality of your work they are more than welcome to look at our home.
Recognized Excellence - I would like to recognize, the salesman, for exceptional service.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of First American Roofing & Siding as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys