I am very impressed with the quality of work done at my home.
Overall, it was a very good experience. We had some issues with the gutters, but Firehouse bent over backwards to resolve the issues to our satisfaction.
Firehouse roofing couldn’t have done a better job or been more helpful and professional. They are much more expensive than most all other roofing companies, but in this case, we got what we paid for.
Excellent experience from start to finish, top notch company!
Good company overall to work with; especially good with interacting with my insurance company.
A relatively faultless application and working experience...
Firehouse Roofing is the most professional group. I couldn't be more satisfied with the contract, the work, or the workers. It is so unusually to find a company with such high standards.
Tony was awesome. If we need any other work done we will be calling him.
I was extremely impressed with the warranty!
As a new owner, Firehouse stepped right in and resolved our issue.
Areas Of Satisfaction - Firehouse stepped in and resolved the issue immediately.
Second time I've used them for storm damage and was very happy both times. Recommended to several people and they all praised the work done.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Firehouse Roofing Inc as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys