The entire staff and crew were exceptional and professional.
The crew that did the work was excellent. The roof work was done well, and so was the cleanup. They worked constantly. I was shocked. The salesman was terrible and didn't discuss options. We wanted the best package and had to research it ourselves. We went with the company because of their reputation. The salesman sent multiple incorrect estimates that were missing the original discount. Holes that needed repairing were not addressed when the crew came out. We were told later that those repairs would be a separate charge because a separate crew would have to come out. It took three weeks for someone to come out to address the holes. He did a good job adding temporary fixes to the wholes. He said that he would see if they could add the repairs to the original cost when he turned in his report. I received a bill for the original cost the next day, but it did not address the cost of the repairs. I sent 2-3 emails, including emails to the manager, explaining that this hadn't been done. Then the salesman came out and restated that the cost for the repairs would be $450. He said that he had explained that to me previously, but he had not. Then he said we can find a different company for the repairs, but their fee will be a flat $450. We asked for written confirmation that the repair work would be under warranty. That took a week. Then we paid the original bill, but the repair bill did not say that the work was under warranty. That took another week. Then we finally paid that bill. I never heard from the manager. I think it's terrible because they have a great reputation.
They were very good, answered questions, were on time and courteous. They made sure my adjoining neighbor's property was clean as well.
From the Findlay great reputation, the outstanding warranty, the efficient installation, and the fair pricing, I don't see how you can go wrong with Findlay.
They were professional and timely, and I was very pleased with the job done.
From the initial quote to the final job, the salesman was very professional. He came out and explained everything thoroughly. They came out on the date they were supposed to be here and got the job done in one day. They did a really good job with the cleanup; I was really impressed.I have had a roof done at a house in Tennessee before, but I've never had a cleanup like this before.I went with them after seeing the job they did on my neighbor's roof. I was impressed with the quality of the work and how quickly they got it done.I am sure there will be other neighbors asking who did my roof, and I already referred one neighbor for a repair.
The crew smoked on the property and I am personally against smoking. Overall, everything was very good.
Great experience and able to meet my project budget. Very streamlined.
Findlay Roofing was wonderful, helpful, and clean. They responded immediately any time I called and went above and beyond.
I am a repeat customer, and I am still very satisfied.
I think they are a quality roofing company, and I enjoyed talking to them on the phone and to the people that could talk in English that came to the home. I would recommend them to anyone. They are more expensive, but I am hoping you get better quality.
They were great all the way around.
It was a seamless experience!
They were great.
Outstanding service, communication and job.
I strongly recommend Findlay Roofing
It was a really great experience, I was very satisfied. I would highly recommend them.
I had a wonderful experience with Findlay Roofing from the sales person, to the installation crew, to the cleanup. They were all fantastic. With everything that we have had done on our house, Findlay Roofing has been the best company to work with.
Findlay Roofing exceeded all of my expectations on every level. My satisfaction started when I made the first phone call with the young lady answering the phone. She set a tone of professionalism and courtesy that is seldom found in businesses today. That attitude carried through to every person that I met with during the project at Findlay. Especially with Jason, the sales manager.
I am very satisfied with the job.
5 stars!!!
I was satisfied with the results of the job. The crew did a great job, and although there was a scheduling conflict due to the HOA, Findlay Roofing rescheduled without any problems.
I do believe Findlay Roofing/Roof Roof desires to provide great customer service and a great quality product, but one might have to check behind the installers to make sure they check and clean up everything.
Excellent work, everything done within the same day. Very professional and cleaned up.
Very professional from start to finish. Completed all work ahead of schedule.