The quotation process was easy and very informative; I appreciated the time the sales rep gave to answer all my (numerous) questions - this went a long way in helping me choose a vendor for my reroof. My roof was in much worse shape than I thought so I REALLY appreciate them coming out to tarp a big area that started to leak (spring storm season) at no extra charge prior to my scheduled work!
Findlay Roofing is the kind of company that you need to do your roof. When it comes to workmanship, warranties, and peace of mind, going with the little guy is just not an option. I have a very complicated roof (skylights, multiple pitches, dormers, and multiple additions) so I knew getting it replaced would not be fun. And it wasn't at all! But! Findlay roofing went above and beyond to ease the pain of the process and make sure that everything was EXACTLY right in the end. They ate the cost of their mistakes and proved that they really put their customers first, even if they've grown a little too fast for their own good.
Excellent job, and excellent customer service. Everyone was extremely helpful and easy to work with. From beginning to end, they were complete professionals.
I found Findlay to be extremely professional. They were always on time and ahead of schedule. They are really good at customer service of unpromising and over delivery.
I feel that Findlay Roofing did a great job. Some of the finishing touch's were a surprise. Thanks for the fantastic job performed. The roof has the look and feel of a professional job.
Findlay Roofing was great!
We were very pleased with our experience with Findlay Roofing. They communicated very well, were prompt and professional, and finished in only one day.
Very satisfied with quality of work. Disappointed about all the nails on driveway.
I couldn't have been more impressed with Findlay Roofing's expertise and all the people who worked with me to get this roof installed. I have already recommended them to my neighbor and she has a contract with them to install a new roof.
I was extremely satisfied with every aspect of doing business with Findlay Roofing. From the pre-installation advisory, the installation itself, and the post-inspection/follow-up, everything was superb, first-class. Findlay definitely delivers quality customer service and excellent workmanship.
That was the best experience I have ever had with a company. I am very satisfied with the services received. They were on time and did a great job!
FINDLAY ROOFING WAS ALWAYS TRUTHFUL AND THERE WERE NO SURPRISES
We we very happy with the job done on our house. The cost did not exceed our expectations, they came on time and left everything in good condition, The job wqas done quickly.
The roof installation crew and product provided are of fine enough quality, as is the communication with the office staff. However, I don't feel that the office staff did the best job of relaying critical information or accurately pricing a complete project. Now I'm left with damaged cement fiber siding, unpainted decking, and no gutters. Which can all be fixed, but had the proper work been put in place prior to arrival, they could have told me gutters won't hang correctly on my rafters, or your siding is probably rotten from being cut too tight to the roof and wicking up moisture and it will need to be replaced, or if you want any replaced deck boards painted while we are here please provide us with the paint. I would have been ready and willing to pay for all of this, just to eliminate the hassle of going from feeling like I'm getting a complete finished product, to feeling like I'm getting bits and pieces from people who don't have a whole picture of what it is they're doing. Which is where we're at currently.
They were right on time every time and they did what they said that they were going to do.
They left my area cleaner than what it was before they arrived.
Very satisfied. The crew worked well together. Knew what they were doing.
Everyone was completely friendly and professional from the sales, office and install staff.
Awesome job on my large roof their quote included replacing my old skylights which some companies completely forgot to add in! 5 Stars for sure!
Findlay Roofing has exceptional customer service and performs quality work.
I am extremely pleased with the job that Findlay Roofing did for me. It has rained a lot and I have no leaks. This is a good sign that it was done right. I am happy with the job.
The original bid was fair and complete with all contingencies included. Installation crew stuck to the schedule and completed the project on time. Cleanup was excellent.
They were an exceptional company to work with. I highly recommend them to anyone who needs work done on their roof.
Findlay roofing was excellent from the initial estimate through the completion of my project. Everyone involved was on top of their aspect of the job, communicated well, and were always timely. I had to change the plan a few times for various reasons and they adjusted accordingly without issue. The new roof looks great, they cleaned up wonderfully, and I have peace of mind knowing I have a good roof over my head!
You couldn’t make a better choice than Findlay Roofing!! I promise you will not regret using Findlay Roofing as it was the premier experience from start to finish!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Findlay Roofing/Roof Roof as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys