Getting a new roof can be a daunting prospect. Many of the companies have a matter of fact process which leaves the home owner to coordinate HVAC vendors and Gutter vendors, etc. Fiddler listened to my needs and coordinated everything. They also didn’t try to tell me that my home owners insurance would cover everything when clearly it would not. Most of the other companies quoted high in the hopes that I’d fall for that tactic. I feel Jack is trustworthy and I appreciated his level of service before and after. They made the entire process easy and the new roof looks great.
We are please with our new roof. Would recommend Fiddler Roofing and will use them again.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Fiddler Roofing LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys