Express Roofing did an excellent job on my roof. They were responsive and their crew worked very hard to get the job done in one day. They kept me informed throughout the process. Great job and the roof looks great.
Express Roofing provided great communication and was very timely with in person appointments. Staff was friendly and considerate. Happy to recommend them!
The team from Express Roofing did a great job. They replaced the roof in one day. The dumpster arrived at 7 am and was picked up at 4 pm. The team protected everything with tarps and cleaned up well. The new roof looks great!
Express Roofing did a very good job at a very good price....
This is the second time I have used Express Roofing and I have been very happy with the experience and will use them again next year!
I am very happy with the work done by Express Roofing. I would recommend them to anyone who is considering purchasing a new roof.
We wanted the job done right and got good advice about what we needed to do so. The price was fair. Now we know why there are so many Express Roofing signs all around the Chelmsford area. We would highly recommend this company for a roofing job.
I highly recommend Express Roofing for the following reasons:- Their proposal was the most prompt, had the most details of what was included, had a defined time period for work performance,and was the lowest priced, even for unforeseen problems like plywood replacement. I did upgrade the shingles to Duration Architectural shingles because of improved appearance and warranty.- They performed the work on schedule.- They quickly assessed the additional work required (my roof was in bad shape) and provided the additional cost. Total cost for the job was approximately the same as the estimates from other vendors for just the basic work.- My roof looks fantastic (lots of compliments) and my yard was left clean.I feel that I have received a quality installation of a quality product at a reasonable cost. What more could I ask?
Great job on our large residential roof.I highly recommend Express Roofing.
They were all excellent.
I did a lot of research, reference checking and received a number of quotes. These guys were the best in all categories. To show this is an objective review by an impartial customer, I did have one small concern that I reached out on after the roof was done. They quickly responded, showed up when they said they would and the supervisor and his crew quickly resolved the issue. Showing up after the job is done, AFTER they have already been paid is the sign of real customer service. I highly recommend them.
They promised to get back to me on something, but they never did. We had an understanding to install gutters and gutter guards, but there was some miscommunication. If the customer has questions, get back to them. They could be more careful with communication with customers.
Express Roofing provided a quality job including replacing the lead flashing on the chimney and several pieces of plywood that had partially de-laminated. They left the job site clean and picked up the dumpster the day they completed the job.
They provided quality work done efficiently.
They did a great job and the price was right
The crew did an outstanding job. Very polite, professional, clean, and the roof looks incredible.
From the time I first contacted Express Roofing to the completion of the work, Express Roofing responded to my questions in a timely manner. All issues were resolved to my satisfaction.
They were not professional or organized. There was not good communication between the workers and the homeowner.
They were very professional. They did a quality job and worked until it was done. Overall they did a great job.
Mike's team did a great job and all were professional, timely, and did a great job!
Excellent service and everything was quoted exactly. There were no surprises. Excellent service
They responded very quickly to my call after I had a roof leak. They evaluated, told me what I needed, and did as planned. I am very happy with Express Roofing and I love my new roof.
Three issues:1. Flat tire in my driveway.2. They replaced my skylights and they did not replace them correctly. They had to return to correct the problem.3. After first rain storm it was clear that my gutters and drains were blocked. I had to hire someone to clean my gutters and downspouts that were blocked by roofing debris. They failed to clean gutters at completion of job.
Express Roofing - Massachusetts provided fast, professional service at a reasonable price. They explained all the deficiencies in my roof as they worked and repaired each one upon my approval. An overall good experience.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Express Roofing - Massachusetts as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys