In order to protect our employees, crews and clients we ceased work during the stay at home orders. Moving forward we are implementing no contact sales appointments and increased safety and cleaning protocols. We are also moving our staff to full time telecommuting until it is safer to work in a full office environment. Exceptional Exteriors is committed to the continued health of our staff and community.
They were great to work with.
Exceptional Exteriors never posted building permit on my house so I don’t know if they actually took one out. They kept promising me final inspection (3 or 4 times) but never provided either. Didn’t do what they promised so I am not sure anything they said is true. Not good experience. Would not use again.
everyone I talked to and worked with was fine...only problem I had was ist scheduled work no crew showed up costing me a day of waiting around for them with nothing heard.....after that everything was taken care of...
communication at first was great but then when the problem arose, I had to start the communication to find out when repairs were going to happen.
Recognized Excellence - Everyone on our roofing project was great.
I thought from start to finish, the EE team was professional, courteous, responsive -- top notch!
Areas Of Satisfaction - Extremely good customer service -- and final product (new roofs on 4 different structures) look great!
Recognized Excellence - everyone I've worked with has been great -- special thanks to Kyle up front, and Rob and Chris who have participated in the projects through completion.
Additional Comments - Very nice job!
We were very happy with everyone we worked with at Exceptional. Anthony, project leads, crew, billing and service have been the best I have seen from any roofer/construction company in many, many years! This is the company you want working for you. I recommend Exceptional Exteriors highly. Thank you for making the experience easy with "exceptional" quality. Thank you, Patrick Smith
Areas Of Satisfaction - timely, value, professional
Recognized Excellence - Anthony, the project manager, and all the crew. They all had a direct and positive impact on us.
Additional Comments - Thank you!!
Additional Comments - Jordan is awesome. The supplement work added after the contract was exceptional. Thanks for getting the most from my insurance company.
Areas Of Satisfaction - Great experience overall
Recognized Excellence - Anthony was great. Easy to work with and very responsive.
This is a very reliable company.
Likely To Recommend - If a friend had a roof problem, I would recommend the company to them. This is a very reliable company.
Areas Of Satisfaction - I was most satisfied in that they were knowledgeable, and they arrived on time.
Recognized Excellence - I would like to recognize everyone at the company for their service. They were all good.
Not happy with the financial side of things. We were told we had to pay one amount and then got hit with a bill much higher than that on top on the over $10k we had to pay. They also processed payments out of our account without authorization. I feel like we were lied to and scammed out of money we shouldn’t have had to pay.
Recognized Excellence - Jan was fantastic to work with. Always clear communication and follow up.
Areas Of Satisfaction - The crew were great.
Due to the extent of the hail storm that caused much widespread damage to cars and roofs, I was able to get an up close look at some of the workmanship of some other companies and was blown away with the quality of Exceptional Exteriors work.The workers doing the installation of my roof were courteous and worked well together and kept the timeline going. The area was actually left cleaner than when they started. Great company!
Areas Of Satisfaction - I asked for a recommendation from Allstate Insurance for a good company and I must say everyone I delt with was knowledgeable and patient. (Sometimes when there is a problem to deal with, that is a big plus!) What a great job! Very professional staff and crew!
Recognized Excellence - Every person, without exception, that I had the pleasure of dealing with for my roofing needs caused may experience to be an exceptional experience...... how can I possibly choose?
Exceptional Exteriors was professional and completed my roof in a timely manner, most quicker than most after Hurricane Irma. I would recommend them to others.
Recognized Excellence - I would recognize Tony Turner for exceptional service.
Exex is a quality company, employs professional people, who are a pleasure to work with. My project was completed to my absolute satisfaction. In the event that I may need such work again, I will call again. I will gladly recommend them to anyone who may be in need of these services, in fact, I already have. My roofing on my home and gazebo were damaged in a recent hailstorm. Exex used Owens Corning shingles, and were able to offer a nice light grey shingle that coordinates beautifully with my home colors. Exex's phone number will remain in my phone directory! Evelyn L. Of Centennial, Colorado.
Problem Resolution - There were a few minor issues that were quickly resolved. Over all, the project was successful and I am well pleased. I will not hesitate to call on Exex, if the need ever arises again. I will gladly recommend Exex to anyone who needs such services. I have, in past years, had work done by other companies, that I would never want for myself, or anyone else. Lessons learned. I view Exex as a quality provider and a professional company.
Areas For Improvement - Exex exceeded my expectations! The quality of their employees was exceptional and were a pleasure to interact with.
Areas Of Satisfaction - Anthony was my first contact and his presentation was polite, friendly, and professional. He was quite helpful in assisting me to choose a color that coordinates nicely with my home colors. Trevor was coordinator for project and was always helpful and cordial. Craig was the field manager, and he was so very nice and pleasant, even at times that I was "a bit difficult". He inspected the work upon completion, walked the roof to assure that project was perfect. Jonathan was crew chief, and was pleasant and hardworking. A very nice young man. A pleasure to talk to. A better crew, I could not ask for. 10**********!!! Thank you to all! Evelyn L. Of Centennial, Colorado.
Additional Comments - EXCEPTIONAL EXTERIORS IS A QUALITY AND PROFESSIONAL COMPANY. MY PROJECT WAS COMPLETED IN REASONAL TIME, AND WITH CORDIAL CONCERN FOR MY HOME AND MYSELF! 10 STARS! EL.
Areas Of Satisfaction - I was most pleased with the constant communication and reassuring team. I didn't have to worry about anything
Everything was great. My husband only has one complaint. The gutters need to be cleaned.
Areas Of Satisfaction - I was most satisfied with how they removed everything and left everything clean when they took the old roof out. I was really satisfied with that.
Recognized Excellence - I would like to recognize Jordan for his exceptional service.
Areas Of Satisfaction - I was most satisfied with the timely manner of the project and the workman were extremely courteous.
Recognized Excellence - I would like to recognize the representatives that I worked with for their exceptional service, they were all great.
Areas Of Satisfaction - Finished product; helpfulness of staff
Areas Of Satisfaction - I was most satisfied with the upfront explanation of what was to come.
I AM EXTREMELY HAPPY WITH EXCEPTIONAL EXTERIORS. IN MY OPINION THEY LIVE UP TO THEIR NAME! I WILL DEFINITELY REFER THEM TO ANYONE & EVERYONE NEEDING A NEW ROOF.
Areas Of Satisfaction - I WAS MOST IMPRESSED WITH THEIR PROFESSIONALISM AND THE EASE OF DOING BUSINESS WITH THEM.
They worked on more than one property for me. I am happy with the service, but we had some miscommunications.
Areas Of Satisfaction - I was most satisfied with the explanation of the process and the cleanup, which was good. I was also happy that everything was handled with my insurance adjuster for me.
Recognized Excellence - I would like to recognize Evan, he was really good.
Areas Of Satisfaction - It was a very stressful time for me after the hurricane. My salesman T.J. was there for me, calming my fears, helping me understand the process. In addition, the timeliness of contract to finish was astonishing, compared to other companies in my neighborhood.I think I recommended them all!
Additional Comments - Thank you!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Exceptional Exteriors, LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys