Excellent service, quality and workmanship.
I was satisfied from start to finish. Leo from the office was awesome. He was always helping out with everything. I would recommend Excel Windows.
Areas Of Satisfaction - They were fabulous and I am most satisfied with the quality and neatness.
Areas Of Satisfaction - We appreciated the work group that was sent. The did a fantastic job on the install and kept the work area extremely clean which is a big plus. I also saw a huge difference as soon as the new windows were installed and, now that the weather is getting colder, I can really tell how your windows will save me money on heating costs.
Areas Of Satisfaction - I am most satisfied with the sales process, it was clean, professional and not pushy . The two installers were also incredibly professional, were great to have around and I am impressed with the way they did the work.
Areas Of Satisfaction - I really love the idea that Excel Windows allow you to make payments on the window til you get the balance comfortable to where you can pay it in full. This plan REALLY works for me otherwise I couldn't afford to purchase the windows I have purchased already.
Quality Of Workmanship - I really like the windows and we will be putting some more windows in soon.
Areas Of Satisfaction - I am most satisfied with the craftsmanship of the windows and the professionalism of the installers. They put in two of our windows and it only took a couple of hours, they were fast and cleaned up, we did not have any problems and everything works fine.
Additional Comments - We are very satisfied with the quality, craftsmanship and the overall installation was fantastic. Everything was fine from beginning to end.
Areas Of Satisfaction - I am most satisfied with the quality of the installation and windows.
Recognized Excellence - The foreman of the installation crew provided exceptional service.
Areas For Improvement - currently all my expectations were met or exceeded.
Areas Of Satisfaction - I have worked with this team before and they are professional, organized responsive to my concerns and provide alternatives that were better than what I felt would work well.
Additional Comments - Great job and next year will be contacting you for additional window replacements.
Areas Of Satisfaction - I was most satisfied with the value for the money.
Areas Of Satisfaction - I can always trust them to do a good job. They've done work for me before, and I was pleased. That's why I called again.
Additional Comments - They are very customer oriented in order to do the best job they can. That's why I went back to them.
Installation Crew - They're very hardworking men.
Clean & Safe - You couldn't even find a piece of sawdust when they were finished. They cleaned up everything, even out in the driveway.
Areas Of Satisfaction - I was satisfied with the whole job.
Additional Comments - I would recommend Excel Windows to anybody.
Areas Of Satisfaction - They are courteous, kind, and know what they're doing.
Areas Of Satisfaction - I was most satisfied with their professional and courteous installers. They had amazing clean up afterwards.
Recognized Excellence - Everyone who came out was exceptional!
Additional Comments - We have had them do two door installations, and they are wonderful. They were neat and organized. There wasn't a lot of idle chit chat. They were very professional. I am very pleased.
Installation Crew - The installers were very organized, clean, polite and nice.
Areas Of Satisfaction - I was most satisfied with the quality of the window, the salesperson, and the installers. I had a great experience, and I hope to work with them in the future.
Areas Of Satisfaction - I was most satisfied with how nice the windows look.
Areas Of Satisfaction - I was most satisfied with the installation was done properly, on time, and the site was left clean.
Areas Of Satisfaction - They are the most courteous and kind people to do business with!!!! My home was broken into and my security door destroyed. Jim came right out (on a weekend, no less) and secured the remaining inside door so I could at least sleep that night. They located a new security door and installed it within two days. I am so blessed to know such great folks.
Recognized Excellence - I am eternally grateful to Jim, Steve, the installer, and the lovely lady who mans the phone on weekends. She was the nicest lady who helped calm me down and was so sympathetic.
Areas Of Satisfaction - They were very organized and it was installed very well and professionally.
Areas Of Satisfaction - I think the installation is good and they keep the area neat and don't leave a mess when they leave.
Recognized Excellence - I liked Ray, and Theresa was very accommodating.
Additional Comments - So far, I am satisfied. I had a front window put in two or three and have recommended them to a few people.
Additional Comments - Well, my mother is in the hospital currently and I have to go out to take care of her. However, everything that was provided by Excel windows was fantastic, fantastic, fantastic, fantastic. I think the crew and product were just out of this world and have been impressed with all the service I have received thus far. I would recommend them to a friend if someone asked about them.
Areas Of Satisfaction - The installers were very professional and kept our home very clean.
Recognized Excellence - Tom and John - the installers
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Excel Windows as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys