We are very happy with the entire project and the windows.
I have called and called and called. I have called numerous times throughout the fall. I feel I've been lied to by everyone I've spoken to on the phone. Their typical response is that it'll be done by next week--'by next Wednesday; we have you on our schedule'--but none of that happened. I wouldn't recommend them to anybody. The worst part of it is that--I understand that the painting could not be completed because now it's very bad weather, though it should have been completed when the weather was good, but the worst part is they left the downspouts hanging off the side of our house. Now it's pouring rain with winter weather, and we have water pouring out the downspouts.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Evergreen Windows LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys