Areas Of Satisfaction - I was most satisfied with the quality of the work and the respectfulness of the employees.
Areas For Improvement - None. They're a great company and I couldn't be happier with my newly remodeled home.
Areas Of Satisfaction - They got the job compleated ahead of schedule and they did exactly what they said they would do. There were no hidden fees and everything looks great.
Additional Comments - I will have no problem recommending them to my neighbors and friends.
Was very satisfied with the work done and will be contacting them again for future improvement projects.
Areas Of Satisfaction - They were fast, communicated well, stayed on budget, and did a terrific job!
Lead Source - Newspaper
Quick to look at the project, get a quote on the spot and began work quickly and finished the project in a timely manner.
Areas Of Satisfaction - compliments from friends and family that have seen the end product
Recognized Excellence - Hank and Ed
Areas Of Satisfaction - I was most satisfied with the construction crew; Ed, Eric, and Chris provided exceptional service.
Areas Of Satisfaction - Good people with good work habits
Recognized Excellence - The whole crew was exceptional
Areas Of Satisfaction - I was most satisfied with the overall completion of the job. They did a great job.
Recognized Excellence - I would recognize the contractor, who did the work. He was great.
Lead Source - I heard about English Home Improvements from a family member.
Areas Of Satisfaction - I was most satisfied with how quickly they did the job.
Recognized Excellence - The only one I dealt with was Hank and he was very good to deal with.
Areas Of Satisfaction - I was most satisfied with their time frame. They got it done in a really quick time frame.
Recognized Excellence - Hank Marcum provided exceptional service.
Areas Of Satisfaction - I liked their salesmanship.
Recognized Excellence - Mr. Hank Markin provided exceptional service.
Additional Comments - I am happy with everything the company did, and the work is fantastic.
One of the best construction jobs I ever had to hire someone to do. English Home Improvements took care of everything from A-Z.
Likely To Recommend - I already have. You did an outstanding job! I had no headaches and I feel it's one of the best jobs I ever had. One of the best construction jobs I ever had to hire someone to do. English Home Improvements took care of everything from A-Z.
Lead Source - We heard about you through other friends.
Areas For Improvement - You didn't fall short of my expectations.
Areas Of Satisfaction - I was satisfied with the coordination, time frame, what you said was going to happen, did.
Recognized Excellence - Hank Markham was exceptional.
Additional Comments - You have hard workers that didn't stop for nothing. They did an excellent job picking up. Everyone did a good job all around.
Areas Of Satisfaction - I am most satisfied with the quality of the construction.
The workman were very effective getting it done in a timely manner. The only thing I did not get was the fixture that was suppose to be installed as in shower as shown in the picture.
Areas Of Satisfaction - I was most satisfied with workmen and their experience in doing that type of a job. It was very good.
I called the contractor three or four weeks ago about an issue I was having and they haven't gotten back to me yet.
Recognized Excellence - I would like to recognize the electrician; he was super nice.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of English Home Improvements as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys