Office staff is working from home, and sales and production staff are practicing social distancing.
The crew who initially came out did an inadequate job. When my general contractor reviewed it, they found a number of deficiencies. The rep I initially met who did the inspection had to send the crew back to make it right. That was good that they came back immediately to fix it, but it caused a delay in my sequence of events. We couldn't move forward until the waterproofing was done. That costs some time. That was disturbing, but they got right on it, which was good.
Engineered Solutions of Georgia was great. I had an exceptional experience with them.
They did what they said they would. They were great.
This was a wonderful experience. While we were not happy that the work had to be done, the employees at ESOG made the process completely worry free. From the on-site visit to assess the issue, to the pricing of the work, the professionalism and good-nature of the installers, down to the response of the accounting department to my questions, ESOG employees were professional and prompt in their responses. Highly recommend!!!
Marc and the team were absolutely incredible to work with! Marc was extremely knowledgeable and took the time to educate us on the status of our crawlspace and sub-floor. He never once tried to scare or “up-sell” us - he showed us exactly what he could do to repair the issues. We moved forward with his quote and couldn’t be happier! The scheduling team was extremely accommodating and very quick to notify us when they had an opening. They kept us updated throughout the day and reviewed everything once complete. We cannot say enough great things about Engineered Solutions of Georgia and will continue to recommend them to others!!
Professional. Good Quality Work. Met all timelines.
Staff very professional and were always available to answer questions/concerns we had before, during and after repair to our front porch/stairs. Contractor(s) performing the different phases of the work needed were knowledgeable, courteous and professional. We are more than pleased with the end result.
Super speedy! Done in less time than planned and the staff was super nice and very knowledgeable. Everyone was great. Above and beyond in every aspect!
Engineered Solutions of Georgia was efficient, timely and the work executed was done to my satisfaction.
One gentleman came to do the estimate and the second gentleman came out to do the repair. They were professional, punctual, courteous, and came on time. They did a great job doing the repair.
We thought the team was incredibly professional. They were precise when working on the measurements. I really appreciated their precision. We were very happy with that.
They were very good. They were courteous and did a good job.
I would highly recommend ES.
Because you did what you said you would do, and you did a very good job with no problems.
I have already recommended two people.
They were professional, did the work, and cleaned up well after themselves.
They did a great job with the installation, but the salesperson was a little false with me with what would occur afterward.
Engineered Solutions’ installation of a perimeter drain and sump pump in our basement is a drastic improvement to our home. The salesman and crew were a pleasure to work with — very communicative and cordial. The foreman came out the following day to reroute our AC condensate drainpipe, a solution that the salesman had noted prior to the job, but hadn’t conveyed in the work order. Though the crew did a fairly good job of cleaning up, one last pass with a broom would have earned them 5 stars.
It would come with a caveat that they should know how things should be done before work starts.
Quick to respond. Very professional and friendly.
Already referred and they are calling for estimate comparison with Aqua Guard
Great crew. Perfect job.
The work crew was extremely neat and well organized. Kept all of the "dirty work" out near their work vehicle. Put down protection inside my home to protect the flooring and other finishes. Cleaned up well outside as they finished up. When they left, it was like they were never there... except for the new work.
It was also clear the crew was skilled and well trained - they knew their craft - which is hard to come be currently.
They were great! They showed up on time and they were courteous. They came in and got it down and cleaned up behind themselves!
I'm an agent and recommend them to everyone! They are the only ones that work on my home!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Engineered Solutions of Georgia as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys