Areas Of Satisfaction - They had great communication throughout the process.
Recognized Excellence - Gregg, and the two guys who came to do the installation were great.
Areas Of Satisfaction - I was most satisfied with everything.
Recognized Excellence - I would like to recognize the owner, but I don't remember his name.
Additional Comments - It was very pleasant, done very well, and in a timely manner. Everything went smoothly.
Four Season Sunrooms is a very professional, knowledgable organization which did a terrific job of changing our screened-in porch to a glassed in, climate controlled environment.
Areas For Improvement - They fell short because they didn't install a latch correctly.
Sunroom addition is a worthwhile investment and a lot easier than moving.
Areas For Improvement - Installation took way too long, due to installer's personal issues. Transition to existing roof and finish details could have been neater and daily cleanup would have been nice ...and safer.
Communication - The communication was very bad with the builder who did the porch. When the supplies came to the house, we had to unload it with the driver, which we should not have to do. That is not our job.
Areas For Improvement - The communication between the builder, person at Four Seasons, and the costumer fell short of my expectations.
While the sales associate was great to work with, the schedule of the execution of work was very poor. It took almost 6 months to get the project completed. The final work was done well, although the caulking could have done better. I did appreciate the resolution of the wrong windows having been ordered and how this was handled.
Areas Of Satisfaction - I was satisfied with everything.
Endless Additions did a wonderful job of glassing in my screened in porch. They were able to work on it several weeks earlier than they stated which helped me a lot. Some of the caulking around the frames shrunk, I called them and they took care of it the next day. I love my porch now even better than ever and it can now be used all year long.
Areas Of Satisfaction - They arrived on time, communicated with me and were very professional.
Recognized Excellence - Jerry and Gregg Cole
Areas Of Satisfaction - I would like to recognize Greg and the workers.
Areas Of Satisfaction - They were prompt and we were happy with them.
Recognized Excellence - I would like to recognize Jerry for his exceptional service.
Additional Comments - So far everything has been great.
I would recommend this young man and his company to anyone. I already have recommended them to a neighbor and they are getting a porch done.
Areas Of Satisfaction - The design of the porch and I was satisfied with his recommendations.
Current Referrals - I will continue referring them to people.
Recognized Excellence - I would like to recognize the main installation man, he knows what he is doing.
Additional Comments - This is the 2nd job the young man has done for me, the first job was windows. I would recommend them to anyone who was looking for work to be done. I would be willing to talk to anyone about this company.
Problem Resolution - Have not had any problems.
Areas For Improvement - They did not. I had used them before. I liked them the first time and they matched what I had this time.
Areas Of Satisfaction - Well they came when they said they would. They got it done in good time frame.
Recognized Excellence - I believe the owner, I do not know his name. But the guy who came out to measure.Also the 2 or 3 guys that were there to help were also very nice.
Areas Of Satisfaction - The overall outlook looks good, it protects the wood and matched the house well. They made sure it would attach to the house well with no leaks.
Recognized Excellence - The secretary, very outgoing and helpful.
Areas For Improvement - They did not fall short.
Areas Of Satisfaction - I am most satisfied with the communication. The salesperson explained everything as it was suppose to go. He explained payments and what to do to achieve our goal.
Recognized Excellence - I would like recognize Greg and Jerry. They were great.
I was extremely happy with products and services. We feel it is the best money we have spent.
Problem Resolution - I did not have any problems.
Areas Of Satisfaction - I was satisfied with their complete process because they were ahead of schedule, they finished on time and no problems.
Recognized Excellence - I would like to recognize the installation crew.
We are happy with it!
Current Referrals - My family and friends have admired it.
Recognized Excellence - Greg and Fred gave exceptional service!
Areas Of Satisfaction - The finished product was most satisfying.
Recognized Excellence - Jerry, the installer was exceptional in his service.
Areas Of Satisfaction - With the end result.
Areas Of Satisfaction - The window crew chief, Jerry, helped me more than anyone with suggestions and advice. I would have not been as satisfied without taking his suggestions on the window types. He is the one who sees and installs the windows andwould be the most knowlegable.
Areas Of Satisfaction - I was most satisfied with the quality of work, the quality of materials, and their ability to match our trim with their frames.
Recognized Excellence - I would like to recognize my Salesman Gregg and the install crew. They were all great.
Yes, I will reccomend.
Communication - Any problems I had they addressed that right off the bat.
Quality Of Materials - I have not had a problem, they have not had to come back, it goes to show you that everything is fine.
Quality Of Workmanship - Very satisfied
Work Done Right - They have not had to come back, so everything is fine.
Schedule - They were on time and did everything that they said.
Likely To Recommend - Yes, I will reccomend.
Areas For Improvement - None, like I said I told them what I wanted and they came out and measured, and then came back and put it up. I have not had any problems.
Areas Of Satisfaction - I really like the way they called and told me they were going to come and measure and they were here and then it was
Current Referrals - I will contact you directly with some recommendations, I don't have the numbers available now.
Recognized Excellence - I would like to recognize the entire crew for their exceptional service.
Areas Of Satisfaction - The sales pitch was really good.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Endless Additions (Four Season Sunrooms) as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys