Emerson Home Services met with me and the insurance adjuster and did what they said they were gonna do. Also, I was happy to see no hidden charges.
Emerson put a roof on our house in Feb 2017. A year later, Owens Corning inspected it. We had to figure out through tireless sleuthing that our new roof had no drip edge and the underlayment should have been 19 inches (for the slope of our roof), but instead it was 2 inches. Owens Corning made some kind of "one-time exception" to Emerson (as we learned from an email from OC to Emerson--although I was copied on it, I'd never seen it). Instead of fixing the problem, we were told, both by Allen at Emerson and Amada Sattig at OC, various lies about why we had to give up our Preferred Warranty for a Standard Warranty (this was their fix for our roof--don't fix the roof--just make the poor workmanship that left our roof unsafe and not-to-code an [invalid] reason to make us accept a lesser warranty (of course, they were going to give us a big check for $600+ to make up for the difference--even though that was probably more than we paid for it. (What a hook.) My husband and I were losing sleep over this debacle. We hope to sell the house in a few years when he retires. We would not have been able to sell our house, without first getting a new roof. Thankfully, my husband is smart, and when I gleefully texted him that Emerson was coming to give us a check for $600+ and have me sign some paperwork for a new warranty, he told me not to sign anything and not to take the check. I kept a log of the ordeal we went through. In the end, to Emerson's credit, we got a new roof, with drip edge, gratis. And we got to keep our preferred warranty. I have sent emails and talked to people at OC--to no avail.
They were very good, professional and I really liked the work they did.
I was very lucky to have James Leech as the foreman for my roof job, very friendly and kept to his word.
I was very impressed with the help. Casper was wonderful. I am very satisfied!
I had a great experience with everything. They did everything they said they would do and more. Allen was an incredible employee. I had 4 estimates from other companies, but they did impress me.
These guys were the exception to the norm! Excellent people to deal with, I would use them again without calling any other contractors.
I would absolutely recommend them. They were the third company I tried to get out to my house to get a quote and they were very satisfactory. I was completely thrilled.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Emerson Home Services as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys