Our project manager, Donna, was exceptional. She was very responsive, very helpful, and made sure that I understood everything that was going to happen through each step of the process.
They good a good job in a completely reasonable amount of time.
Great people to work with. They made sure all surfaces were dried thoroughly before beginning to repair.
I have had a horrible experience with Emergency Reconstruction- the experience has actually caused me panic attacks and many sleepless nights. My house flooded in January of 2017. Allstate Insurance recommended ER to me saying the work would be guaranteed and ER would directly communicate with Allstate to get approval for any overages and additional water damage from flooding. I met with Jerry Kassees at the end of January and made clear that I only had the money Allstate gave me and that I would not approve anything beyond what Allstate was willing to pay and that I was only hiring ER for certain work- not everything from the estimate. He assured me they had worked with Allstate for years and that this was not a problem. He told me a projector manager would be in touch with me to start scheduling work to begin. Weeks went by before I heard from anyone from ER. It turned out this person was only handling the moving and storage of furniture. He told me everything in the affected rooms needed to be stored at ER and that Allstate would pay for this. He also told me he had spoken with the project manager who was handling my house and he would get him to contact me. After weeks of not hearing from anyone I started to investigate other construction companies. Kevin Lynch contacted me in the beginning of March and informed me the original project manager had been fired and he was taking over my job. I met with him at my house and discussed my concerns that a month had already passed without any work beginning at my house. I also made clear that I only had the money Allstate gave me for the claim, which was also for work I was not hiring ER to perform such as replacing the duct work under my house. He again reassured me that anything that went over Allstate's original estimate would get approval from Allstate before ER did the work so their would be no overages on my end. He asked me to give him 2 weeks to schedule the subcontractors and two weeks to finish the job. During a phone conversation the following week I asked for written estimates for the work ER was hired to do. Kevin deflected with another reassurance that ER would go directly to my Allstate claim adjuster, Todd Maneth, to get approval for anything beyond Allstate's estimate. On March 28th (almost a month from my meeting Kevin and 2 months from my meeting with Jerry) no work had started at my house. I emailed Kevin to ask what was going on and he told me he had some trouble with the subcontractors. He emailed me and work would begin the next day, the cabinets would be rebuilt at the end of the week and the floors would be installed the following Wed-Fri. ER did not show up and in fact it was . Over the next month I consistently went to my house to discover either little or no work had been done. The kitchen cabinets were not rebuilt, one side by the dishwasher was replaced with plywood and water damage was left on all the cabinets. Even after sending photographs to Kevin and Jerry showing the water damage on the cabinets they insisted what they did was good enough. ER also installed a cheap piece of veneer for the toe kick when they were supposed to install a 1/2" wood toe kick. In addition this veneer was not cut straight or to the proper measurements so it hung off the sides. I sent an email to Jerry at the beginning of April stating my on-going issues with the company not showing up, refusing to give me written estimates, poor workmanship and leaving water damage. Jerry also deflected when I asked for written estimates, saying they would work directly with Allstate. I spoke with Todd Maneth, my Allstate adjuster, and learned he was having difficulties with ER on several other jobs he was handling. Todd offered to speak with ER to try to get them to finish work to my satisfaction. However my challenges with ER continued and I was only able to move back into my house in the middle of May when I told them I would hire another company to rebuild my kitchen cabinets. I was distraught to find they left damage throughout my house, both in areas they had worked on and on my furniture. I was also completely distraught when I finally got their bill and saw they had charged me for work they had not performed and the bill included charges that were well beyond what Allstate had approved. Luckily I took photographs to document work not performed or left damaged. But even these photographs were not enough to stop ER from their deceptive business practices. It is December I have still not been able to get ER to fix their poor workmanship including base shoe that is not attached to the wall and baseboards that are damaged. At this point I have contacted Allstate to get them to intervene since they recommended this company. I am also considering contacting BBB, media outlets and a lawyer. Finally, I am considering reporting them for insurance fraud for trying to charge me for work they did not perform as well as refusing to give me written estimates for work.
We could not be happier with the repair work completed! It's as if there was never a giant tree limb in our living room at all! Thank you Emergency Reconstruction!
The entire team was very responsive and always on top of everything. I also found that the communications among their team was always spot on and I never got caught in the middle. I've already recommended them to my son who, ironically, just has a water leak last week.
A competent satisfactory company to work with.
Professionalism is the name of their game.
The quality of the work was not perfect but generally okay. Where this company really lacks is project managers that give you a clear understanding of exactly what is going to be happening and how you can prepare for each step. They also didn't want to give me a price point to pick out flooring because they said they couldn't warranty flooring if I bought it from Lowes or Home Depot. However, they also expected me to pick out flooring from a website without actually seeing what it looked like. This negotiation took several weeks and delayed me actually having a floor for a very long time.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Emergency Reconstruction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys