We had a basement flood at 1:30 in the morning. In less than 30 minutes of me filing the insurance claim at 1:45 AM Eric from Elite called me at my home to schedule the work. He offered to come out immediately but we scheduled his arrival for 7 AM the next morning. Courtesy, professionalism, knowledge and responsiveness could not have been better!
They did a great job for me from beginning to end, I highly recommend
thank your for your work with some odd request in the process. Glad everyone was ready to go when covid quarantine was lifted and hope everyone remained healthy.
Very nice company to work with.
Working with Elite Fire and Water Restoration was a wonderful experience. Eric always kept me up to date as to progress, scheduling, etc. and always returned all my calls promptly. Hopefully I won’t need these services again, but if I do, it gives me peace of mind to know I have Elite behind me to handle everything I might need.
Very professional, extremely happy with their work. I would highly recommend them.
The gentlemen that came to my house and did the work were wonderful. they went above and beyond. were both professional and courteous. they cared about their work and made sure I was happy with everything they did before leaving for the last time. Kudos to them!!!!!!!!!!!!!!!!!!!!!!!!
I was very pleased with all the work that was completed by Elite Fire and Water. They were very friendly and very polite when ever I had to deal with them. All the work that needed to be completed, or that I asked to have done was completed to my satisfaction. They actually completed all the work earlier than the date on the contract. I feel they went above and beyond to make sure that I was completely satisfied with everything. I would recommend Elite Fire and Water to anyone who needs a Restoration job completed. Thank you so very much for everything you have done for me. Take care and God Bless.
The restoration work was not completed. We did not accept their estimate to repaint the garage (over-priced), They encouraged us to sign paper so they could receive payment from Allstate, slow work due to 2 part-timers, only. Finally brought in a crew to unpack Pod and stack our goods in unmarked boxes - and leave job unfinished, I think because we did not accept their bid to paint.. Shelves and goods still covered in soot...."0" stars to Elite.
WE had an unusual situation and they had to work around our schedule and they did. Remarkably well, too.
If you're looking for a contractor in the Redding area, they would be a great fit. If they're further than that, I don't feel like it's a good fit. Try to stick with local contractors in your area.
They were fabulous,caring,courteous and professional. Workmanship is excellent. I am satisfied 100 % would recommend them. They do quality and expedient work.
I was pleased with the quality of craftsmanship that was delivered during our renovations . This is rarely a part of our present day world. The professional attention felt as if family was involved in our repairs. A rather painful undertaking was made more bearable by the professional attention taken by Elite to handle all matters in a professional and timely manner.
"Elite" delivered on all counts !
They were just terrific guys. I can't thank them enough for the wonderful job they did, they were just wonderful.
There isn't a high enough rating to give them, they're outstanding people and do clean work. Their work is perfect! The cleaned up the place and it looked brand new! I'm extremely satisfied!
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Elite Fire & Water Restoration as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys