Edel Roofing & Construction were by far the most professional, courteous, and thoughtful contractors we have ever dealt with. I would recommend their service to all of my family and friends without question.
The day of our hail storm here was crazy! My neighbor had their new roof done by this company. I called them right after the storm and the owner came right out and it was FRIDAY!!! Awesome!! He even came out the next day to get a better look at the damage. He told me what to do as I never filed a claim. He even said, we're gonna get another big storm in a few weeks AND HE WAS RIGHT!!! Glad I listened to him! They were timely, professional and I'm super picky! They cleaned up their mess after every day. Thank goodness as my HOA is "crusty" LOL!! They did indoor repairs and even fixed a stuck pocket door out of the kindness of their heart! Eddie, Marlen and the whole crew were amazing!!! I've recommended them to my friends!!! I would definitely use them again!!!THANKS SO MUCH!!!!
I wouldn't recommend them to a friend due to the repeated callbacks and unfinished business.
The customer service was great, from the owner down to the workers.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Edel Roofing & Construction Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys