Ruined the back of my house by staing the siding in streaks
Thanks Quinn for getting my roof done so quickly and then pressure washing the house. You and your crew did an amazing job!
Some of these questions are difficult to answer as it will take a number of months to see if the moss on the roof has been eliminated. However, Eco pro has guaranteed us that they will come back again if the roof is not clean to our satisfaction.
Problem Resolution - There haven't been any problems to resolve
Areas For Improvement - Nothing comes to mind
Areas Of Satisfaction - I think they did a great job. They put extra effort into cleaning up the debris that fell from the roof. We are seniors and this effort was greatly appreciated. Quinn is also very personable and easy to work with.
Work Done Right - As of today everything looks right. One item was raised.but advised no issues.
Recognized Excellence - Quinn and Ronnie were very helpful and diligent throughout the whole process
The owner of the company is a very good and honest person.
Areas Of Satisfaction - I was most satisfied with the final result. It's very good.
Recognized Excellence - I would like to recognize the owner.
Areas Of Satisfaction - I was most satisfied with the workmanship.
Current Referrals - I have already recommended them to friends.
The Eco Pro team was excellent to deal with, the came on time and on budget. No surprises,would highly recommend them to other customers.
Areas Of Satisfaction - The team was professional and they provided very good advice on my project.
Current Referrals - Not at this time, but will recommend if someone needs their services.
Recognized Excellence - My lead was Ronnie and he was excellent. Quinn Martel the owner was professional and made sure theproject completed with quality workmanship.
Areas Of Satisfaction - Easy communication
Administratively as sound as their craftsmanship! They call you/email you very promptly, unlike many other contracting businesses per past experience.
Anyone going to use Joshua Hetzler would be adding much quality to their home. I can't say enough good things about the company.
The only professional individual that treated us fairly, nicely, and that made sure we were okay was Josh. If it wasn't for Josh I would have sent you guys away. We feel that we are overpaying for something that isn't complete. We still have issues. The quality of the work is unfair. Instead of havi... more
They are very professional and courteous. I would definitely recommend them to family and friends. They are very personable!
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Eco-Pro Power Clean, LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys