We are 100% satisfied with every aspect of the project. I am retired and was on site every day, and as my wife will attest, I obsess over every small detail. Every concern, and there were very few, was immediately addressed to my satisfaction. The finished project exceeded our expectations.
Not sure you want this. I know the review seems harsh, but we are and were disappointed on so many levels. Please take it seriously, because it is not a slam to be sarcastic. We went with a Lancaster based business for the perceived quality. We really should have them back to look at issues, but I needed some distance from the situation because of the aggravation.
We had an exceptionally good experience with Eby Exteriors. We had two one-story rooms added on to the back of our home in a 2 month time period. We were impressed by the professionalism of Phil Eby, his employees, and all the contractors he hired to do different jobs. We have never had work done on our home before and didn't know what to expect. We did not feel inconvenienced in any way during the project. The project was done with little to no interference regarding our family and the use of the rest of our home. We were very pleased with Phil's suggestions and even more pleased with the end result! Phil Eby's high quality workmanship shows! We couldn't be more pleased with our experience. We feel truly blessed to have gone with Eby Exteriors for our project.
We found Eby Exteriors Inc. to be very professional & pleasant to deal with for our exterior doors. They did an excellent job at a competitive price. We really liked how they provided choice and even a picture of what our finished product would look like.
Phil understood what we were looking for, and responded well to our needs by giving us various options. He also worked well on the timing of our project, and was able to incorporate our minor changes all throughout the process, which had a minimal financial impact on the job. I was also very pleased with his crew, who were courteous and professional.
EBY Exteriors provides quality work at a fair price. My roof repair was done quickly and professionally. Highly recommend and they will be by "go to " company for my next job.
Our experience of working with EBY Exteriors was professionally handled, with great attention to detail. We enjoyed working with our salesman, Joel. He was very professional and courteous.
Eby was very professional and courteous throughout the project. The materials they used were of excellent quality and they did not cut corners. During the installation, the installer pointed out that there seemed to be a mismatch in color on the siding after it was hung. My wife and I were surprised that he mentioned it, because we could hardly see the mismatch. They ordred new siding and replaced it in a timely manner. This showed that they stand by their product and expect quality workmanship.
Areas Of Satisfaction - The whole experience was all equally good.
Recognized Excellence - Both Mikes and Joel were exceptional. Joel really knew his product. He was very, very trustworthy. He followed up with us. That really helped us go with EBY. Joel is pretty much the reason we went with EBY.
Areas Of Satisfaction - The windows look great.
Recognized Excellence - Joel was very patient with us as we went through the process. It was about a year from start to finish because we were initially looking at two projects at the same time. Eventually we decided to focus on windows first.
Areas Of Satisfaction - I'm most satisfied with how the finished product ended up.
Areas Of Satisfaction - The Eby work force did a beautiful job & finished as promised. Areas were kept clean. Joel is a concerned employee who goes above & beyond for satisfaction of the customer.
Areas Of Satisfaction - Responsiveness and involvement by Joel
Areas Of Satisfaction - The quality of their work and how quickly and professionally the job was completed once started.
Additional Comments - I would highly recommend their services to anyone in need of home repairs.
Areas Of Satisfaction - We are happy with the look of the house and Joel was very helpful.
Recognized Excellence - We thank Joel for his work and crew was good.
Areas Of Satisfaction - The overall experience was good. There was good communication about what my needs were. They recommended some things to improve the project and came back with a price that was fair.
Areas Of Satisfaction - professional and did what they promised also where on time
Recognized Excellence - everyone I had any experience with the whole experience was exceptional
Areas Of Satisfaction - the quality of the work and the appearance of the finished job looks great.
Recognized Excellence - Joel, Jon, Phil
Areas Of Satisfaction - I was satisfied with everything. They did a good all around.
Areas Of Satisfaction - Great value and great people! They were very professional and performed high quality work. We were very satisfied with our new windows, trim and gutters.
Current Referrals - I've already have and will continue to refer Eby Exteriors to anyone needing their services.
Recognized Excellence - Everyone was great. We had an issue when water was coming in the house during a rain storm when our gutters were down. Joel and one other person came out at night and put diverters up during the storm which eliviated the problem. They both deserve special recognition.
Areas Of Satisfaction - They did what they said they were going to do. They cleaned up every night. It was well done.
Areas Of Satisfaction - they were professional, courteous and hard working. they completed our roof in the middle of winter in a very timely manner. there was an unforseen problem with part of our roof and they gave us a very affordable and practical solution.
Areas Of Satisfaction - I was most satisfied with the work that was done. They painted it the color I wanted it to be and all the people that I worked with were nice to work with.
Current Referrals - I will be contacting them again sometime this year for window replacement.
Areas Of Satisfaction - The glass block windows are just what we wanted and I appreciate Joel working with us on the timing of the work being done.
Areas For Improvement - Eby Exteriors have met all of my expectations.
Areas Of Satisfaction - Joel is a pleasure to deal with and always follows up on any and all requests.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of EBY Exteriors Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys