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GuildQuality surveys
Customer satisfaction
Of 100 customers surveyed, 70 respondedReviews 62
- All feedback
- 5 Star
- 4 Star
- 3 Star
- 2 Star
- 1 Star
Recent reviews
Brian K.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - Quality of work
Customer in Carbondale, IL
Areas Of Satisfaction
Areas Of Satisfaction - The quality is what were for hoping for and it looks great!
Paula S.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - I think the way they communicate was very easy.
Brenda E.
Additional comments
Additional Comments
Additional Comments - I will use E.A. Knight Construction again.
Gateway F.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - Good customer service. Dependable.
Charles P.
Trustworthy, and they do what they say they will do in a timely manner.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - Glenn Knight came over and saw the work before we started and helped us with the decision that needed to be made.
Bonnie W.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - Professionalism
Claudia B.
E.A. Knight is outstanding, I will be calling them for my next project!
Lorie A.
Everything they do is honest, and they stand by what they do. You can't ask for much more than that!
Lee F.
They do quality work.
Cathy S.
The employees of EAK feel like family, because they do the same quality work for me that my Dad and Brothers would.
Customer in Marion, IL
Areas Of Satisfaction
Areas Of Satisfaction - I am most satisfied with their professionalism. They did exactly what they said they were going to do.
Additional Comments
Additional Comments - They did a great job.
Customer in Makanda, IL
Areas For Improvement
Areas For Improvement - They did not fall short in any way.
Areas Of Satisfaction
Areas Of Satisfaction - They had put in hand rails and they work very well.
Additional Comments
Additional Comments - I give them a 4 on everything.
Customer in Murphysboro, IL
Areas Of Satisfaction
Areas Of Satisfaction - They are very quick to respond to requests and call. We had wind blow shingles off our roof and they were here promptly to tarp until the roof could be repaired.
Customer in Herrin, IL
Areas Of Satisfaction
Areas Of Satisfaction - I think their professionalism and quality of installation.
Additional Comments
Additional Comments - I cannot speak very long but I wanted to relay my satisfaction with E.A. Knight and would easily use them again in the future if they maintain this quality of work.
Customer in Carbondale, IL
Areas Of Satisfaction
Areas Of Satisfaction - I liked that the job was completed on time.
Lead Source
Lead Source - We've used them for over twelve years.
Customer in Carterville, IL
Areas Of Satisfaction
Areas Of Satisfaction - They did what they said they were going to do and they did quality work.
Customer in Makanda, IL
Areas Of Satisfaction
Areas Of Satisfaction - I would have to say the timeliness of the job, it was very quick.
Customer in West Frankfort, IL
Areas Of Satisfaction
Areas Of Satisfaction - With the local sales rep that lives in town, he was very responsive and returned calls promptly.
Customer in Herrin, IL
Areas Of Satisfaction
Areas Of Satisfaction - We had the young man come out here to look at the project as we had envisioned and he came up with some ideas and I did too. I think the results exceeded what I had anticipated in the first place and we got more problems corrected than we knew were there. As soon as the workers found something wrong they fixed it.
Additional Comments
Additional Comments - We were totally pleased with our experience. We will recommend them if someone ever asks.
Customer in Carterville, IL
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with their professionalism, the way they handled this project, and they way they kept me informed.
Customer in Carbondale, IL
Additional Comments
Additional Comments - Incredibly easy company to work with. Quality work done by friendly and helpful professionals.
Customer in Murphysboro, IL
Areas Of Satisfaction
Areas Of Satisfaction - When we made them aware of an issue, they resolved it without question and did an excellent job of making sure we were satisfied.
Customer in Makanda, IL
Areas Of Satisfaction
Areas Of Satisfaction - They did some work on the front porch which is really nice.
Additional Comments
Additional Comments - They are very easy to deal with, they are friendly, and they call me back, and I just think that's good.
Customer in Carbondale, IL
Areas For Improvement
Areas For Improvement - They have always responded to any request that I have had and they are there to rectify it. They have not really fallen short in any area,
Areas Of Satisfaction
Areas Of Satisfaction - I think their desire to satisfy what I want to have done.
Lead Source
Lead Source - They built my home 10 years ago and I have used them ever since. I respect their work and I really believe they are the best contractor I have dealt with.
Customer in Herrin, IL
Areas Of Satisfaction
Areas Of Satisfaction - It was done well and the carpenters were very friendly.
Customer in Carbondale, IL
Areas Of Satisfaction
Areas Of Satisfaction - They were truly professional and the qualify of their work, overall, was excellent.
Customer in Carterville, IL
Additional Comments
Additional Comments - Glenn was very good to me.
Customer in Murphysboro, IL
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied by their ability to do the wok efficiently and for a reasonable price.
Customer in Carbondale, IL
Areas Of Satisfaction
Areas Of Satisfaction - excellent contractor! Will only use them from now on. Have recommended to friends who now use them
Customer in Carterville, IL
Areas Of Satisfaction
Areas Of Satisfaction - I was satisfied in every aspect. They are a a very professional company.
Customer in Elkville, IL
Areas Of Satisfaction
Areas Of Satisfaction - The installation crew was great. I enjoyed working with them and interacting with them.
Customer in Carterville, IL
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with the overall appearance after they finished.
Customer in Carbondale, IL
Areas Of Satisfaction
Areas Of Satisfaction - I think the overall project.
Customer in Herrin, IL
Areas Of Satisfaction
Areas Of Satisfaction - They were very good. They solved any problems that arose. This is the first company, since I've moved here, that I didn't have to worry about. I got a lot of confidence very shortly. I didn't have to worry shooty workmanship, or mickey mouse fixes.
Additional Comments
Additional Comments - I am looking forward to having more work done by them.
Customer in Carbondale, IL
Areas Of Satisfaction
Areas Of Satisfaction - They did everything they were supposed to do. I liked their professionalism, and the quality of their work.
Additional Comments
Additional Comments - I think they are a great outfit, and I've recommended them to several people.
Customer in Carterville, IL
Areas Of Satisfaction
Areas Of Satisfaction - The carpenters were excellent. I was satisfied all around.
Customer in Carbondale, IL
Areas Of Satisfaction
Areas Of Satisfaction - I am really happy with E.A. Knight Construction. They have done so many projects for me and I have never had a problem with them. The one time I did have a problem, they fixed it. I already have recommended E.A. Knight to my friends. E. A. Knight Construction is a little pricey but you get what you pay for. I wouldn't use anyone else because E. A. Knight Construction backs up their word and they are always there when needed. They are absolutely the most fantastic construction company. They will do small and large projects. E. A. Knight Construction is honest, on time, and they do what they say they will do; you can't say that about many construction companies. E. A. Knight is absolutely the best.
Customer in Carbondale, IL
Areas Of Satisfaction
Areas Of Satisfaction - I was overall satisifed with the entire project and found that they were able to do everything to my satisfaction.
Lead Source
Lead Source - I have known Ed Knight since he was a young man.
Additional Comments
Additional Comments - Everyone that he has sent out has been personable and very neat around the house.
Customer in Herrin, IL
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with the quality of the workmen and their workmanship.
Customer in Marion, IL
Areas Of Satisfaction
Areas Of Satisfaction - I'm most satisfied with the people that did the work. The crew and the supervisor were outstanding.
Customer in Carterville, IL
Areas Of Satisfaction
Areas Of Satisfaction - I think the masonry work is beautiful.
Customer in Murphysboro, IL
Areas For Improvement
Areas For Improvement - The overall picture from start to finish, I enjoyed the company and thought they were good people to work with.
Customer in Marion, IL
Areas Of Satisfaction
Areas Of Satisfaction - They did a good job, they were quick.
Customer in Carbondale, IL
Areas Of Satisfaction
Areas Of Satisfaction - Overall, I was very happy, it was a very professional job.
Customer in Carterville, IL
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with their accessibility.
M.J.A.
Cristina K.
Nancy H.
Rg A.
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