Areas Of Satisfaction - Quality of work
Areas Of Satisfaction - The quality is what were for hoping for and it looks great!
Areas Of Satisfaction - I think the way they communicate was very easy.
Additional Comments - I will use E.A. Knight Construction again.
Areas Of Satisfaction - Good customer service. Dependable.
Trustworthy, and they do what they say they will do in a timely manner.
Areas Of Satisfaction - Glenn Knight came over and saw the work before we started and helped us with the decision that needed to be made.
Areas Of Satisfaction - Professionalism
E.A. Knight is outstanding, I will be calling them for my next project!
Everything they do is honest, and they stand by what they do. You can't ask for much more than that!
They do quality work.
The employees of EAK feel like family, because they do the same quality work for me that my Dad and Brothers would.
Areas Of Satisfaction - I am most satisfied with their professionalism. They did exactly what they said they were going to do.
Additional Comments - They did a great job.
Areas For Improvement - They did not fall short in any way.
Areas Of Satisfaction - They had put in hand rails and they work very well.
Additional Comments - I give them a 4 on everything.
Areas Of Satisfaction - They are very quick to respond to requests and call. We had wind blow shingles off our roof and they were here promptly to tarp until the roof could be repaired.
Areas Of Satisfaction - I think their professionalism and quality of installation.
Additional Comments - I cannot speak very long but I wanted to relay my satisfaction with E.A. Knight and would easily use them again in the future if they maintain this quality of work.
Areas Of Satisfaction - I liked that the job was completed on time.
Lead Source - We've used them for over twelve years.
Areas Of Satisfaction - They did what they said they were going to do and they did quality work.
Areas Of Satisfaction - I would have to say the timeliness of the job, it was very quick.
Areas Of Satisfaction - With the local sales rep that lives in town, he was very responsive and returned calls promptly.
Areas Of Satisfaction - We had the young man come out here to look at the project as we had envisioned and he came up with some ideas and I did too. I think the results exceeded what I had anticipated in the first place and we got more problems corrected than we knew were there. As soon as the workers found something wrong they fixed it.
Additional Comments - We were totally pleased with our experience. We will recommend them if someone ever asks.
Areas Of Satisfaction - I was most satisfied with their professionalism, the way they handled this project, and they way they kept me informed.
Additional Comments - Incredibly easy company to work with. Quality work done by friendly and helpful professionals.
Areas Of Satisfaction - When we made them aware of an issue, they resolved it without question and did an excellent job of making sure we were satisfied.
Areas Of Satisfaction - They did some work on the front porch which is really nice.
Additional Comments - They are very easy to deal with, they are friendly, and they call me back, and I just think that's good.
Areas For Improvement - They have always responded to any request that I have had and they are there to rectify it. They have not really fallen short in any area,
Areas Of Satisfaction - I think their desire to satisfy what I want to have done.
Lead Source - They built my home 10 years ago and I have used them ever since. I respect their work and I really believe they are the best contractor I have dealt with.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of E.A. Knight Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys