It was great.
Troy was fantastic working with our insurance company. He had to come to our house several times to meet different people the insurance company sent because of the shingles on our roof. Troy was in constant contact with me and he kept me informed. DWC has a super employee in Troy. The roof is beautiful, they did a super fantastic job in cleaning up, the roofers worked until dark two days to get our roof finished. I will use DWC again and I highly recommend this company.
DWC Restoration Inc did a good job pushing my insurance company to give me the service that I needed.
It was great working with them.
We were very very satisfied with the professionalism and the quality of the roof that was replaced at our house. They completed it in a timely manner and our house looks beautiful!
Ernie and Cody were both awesome, really helpful and easily to get ahold of.
Refer to previous comments.
DWC did a great job and I am extremely satisfied.
I don't give anybody a 4, on anything; I am a freak about customer service. I manage sales team from all over the country, and that guy is one of the best people I have ever seen do what I do, in a different business. I'd be a reference for him; put me on top of the list. I'm not easy to please. I'm usually a jerk, but he's unbelievable. It's hard to express when somebody is impressed so much by someone. I live in a small town and watched him do multiple houses of people I grew up with, and they had the same reaction as he did with me.
I was not happy with the length of time it has taken them to complete the project and correct the issues that have been caused.
Randy Wilson is very professional. The day that we had the shingles delivered, a hails storm came up and ripped half the roof off. Randy was caring enough to stop by to check on the roof. He went to the hardware store and bought a tarp to put over the house even though they were starting the roof the next day.
I choose DWC Restoration to check my roof for hail damage because we had a number of homes that were effected. The rep was though, professional and very detailed. They keep me updated and did a great job for a complete tear-off and new shingles.
The whole process became a disappointment to me. The lack of communication was a major issue.
I was real pleased with the work they did and the time it took them to do the job.
I thought they were efficient workers and the boss man was super.
I was very pleased with their speed, and keeping my home clean . I was very impressed with how they picked up all of the nails.
They were very professional, crew worked fast, used top notch materials, and I'm very pleased.
Very pleased with the entire process. It couldn't have been better! Their communication with the insurance company saved me time and effort on my part. They even let me know that I had to get approval from my HOA.
I found them to be very, very professional and efficient. I would highly recommend them to anyone looking for roofing.
DWC Restoration Inc did an excellent job. They were on time and very cooperative.
We both appreciate everything they did so much! The manager was very thorough and kind. He explained everything! I would recommend them highly for any project!
They did an exceptional job, we are very pleased!
I a happy with everything they did. I have no complaints.
The salesperson was excellent. He worked with my insurance company and did all the negotiating for me. He kept in contact with me throughout the project and came to my home on installation day.
They did an excellent job. The workmanship was great. The mannerisms they expressed throughout showing me what needed to be done, quality of the product, and workmanship were exceptional!
They managed to have my back during the entire job. Throughout the process as acting as a liaison between the insurance and myself, the process was very smooth, even with the insurance company being incredibly difficult.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of DWC Restoration Inc as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys