Areas Of Satisfaction - I was most satisfied with the quality of the windows. I had a problem with two of the windows and they kept coming back until it was totally resolved.
From Sal educating me on all options that fit within my budget to the installers immediately making me feel like my home was in good hands while we were at work, I really appreciate the entire experience and the product that was provided!
Areas Of Satisfaction - Sal's knowledge of the products and willingness to work within my budget instead of trying to up sell me on something that I could not afford.
DunRite Windows & Doors is all around great company and I would highly recommend them.
Areas Of Satisfaction - I was most satisfied with the sales representative and the installation crew. The installation crew was very knowledgeable.
This is the fourth time I've used them.
Areas Of Satisfaction - I was satisfied with the overall experience, the quality, the product and the personnel. Home improvement can be a mine field, this was a good experience.
Areas Of Satisfaction - The fit and manufacturing of the windows was perfect
Wonderful company to work with.
Areas Of Satisfaction - Customer service, quality product and installation
Recognized Excellence - Sal Sucato did a great job of keeping me informed and worked hard to assure that I was satisfied with the product and service that I received.
We work in a suite in the same building as DunRite and have watched them pleasantly come and go for years. Always thought we would get a bid from them if we ever needed windows.Recently bought a house and it needed the locks changed. While the locksmith was repairing the locks we mentioned that we were also beginning to shop for windows. This 29 year-old house had inefficient single-pane windows.The locksmith stopped, turned and said, "I know a guy you have to meet. He did a door for me and his workmanship is second to none." He was speaking about Sal, DunRite's owner.Needless to say, we called Sal and he came right over to measure. Then an ad appeared about another company installing 7 new windows for an amazing low price. Guess Google got our thread because we had 4 bids in a couple days' time. We found out windows are not created equal. We are happy we got to see other products. They make DunRite's look great. The best part was discovering how passionate DunRite is about doing the right thing. Excellent communication. Thorough explanations. Truly professional and personable installers. Promises kept. Awesome follow-up.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of DunRite Windows & Doors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys