There is never any question about the quality I will receive when I use DreamMaker Bath & Kitchen. They have exceeded my expectations and are far above most contractors I have use in the past. I would highly recommend them!
Top notch. Never dealt with such a kind and honest company.
I was very pleased with what they did.
All of the workers were friendly and easy to have them in my home because they were easy to be around.
Quality service. Quality workmanship. Quality materials. Highly recommend.
Dale is very professional from beginning to end, which is not common in the construction industry. We received quality product and service at a reasonable price, which equates to a good value.
Areas For Improvement - I can think of no areas we were not satisfied with.
Areas Of Satisfaction - Dale was very professional. We did experience some problems with cabinets (not Dale's fault) he handled and corrected the problems as quickly as he could.
Current Referrals - Not at this time, but we will surely recommend them if we do learn of someone needing their services.
Recognized Excellence - Both Dale and his helper Hector were very good!
Communication - Exceptionally great
Problem Resolution - Parts still on back order, but out of contractor hands, works great through issues to accomodate us
Areas For Improvement - None
Areas Of Satisfaction - Resolved any issues wonderfully, responds to emails phone calls, etcc very quickly. Also fixed our kitchensink plumb ing that broke while they were here, which was very convinent for us not to have to call someone, easy to just pay the little extra to have it done
Recognized Excellence - Dale Ressler best contractor we have worked with and we have done several projects to our house in last couple years, will definitely consider here first for our next projects. Exceptional communication and worked with our budget and last minute decisions. Great work.
Schedule - I think it was a little ahead of schedule, which was great.
Problem Resolution - We haven't had any problems.
Punchlist - I don't think they had anything on the punchlist.
Areas For Improvement - They didn't fall short of my expectations. They did a great job.
Areas Of Satisfaction - I was satisfied with their professionalism.
Recognized Excellence - Dale Ressler provided me with exceptional service.
Areas Of Satisfaction - We were pleased with everything. The work was completed very professionally and they were easy to work with.
Recognized Excellence - I would like to recognize Dale and Hector for their exceptional service.
Additional Comments - We've dealt with a lot of contractors over the years and DreamMaker was definitely the easiest to work with and the most professional.
Areas Of Satisfaction - I think the quality of the work was superb.
Areas Of Satisfaction - resolved matters where there were concerns, quickly
Recognized Excellence - The full team
Additional Comments - Appreciate their ability to go with the flow and work with us. Our appliance team had praise for the easy slide-in and fit of the appliances into the pre-worked openings provided by Dale and crew.
Recognized Excellence - Hector did nice work.
Areas Of Satisfaction - courtesy and professioinalism of staff
Areas Of Satisfaction - Dale and his crew were very willing to listen to my concerns and last-minute changes. They were very honest with their responses.
Current Referrals - I am interested in having them do a bathroom project for me . I have recommended them to my coworkers and friends-however, none of them are planning any projects in the near future.
Recognized Excellence - I think that everyone involved in the job did a great job. Hector was the one who had to deal with me on a daily basis, and I truly appreciate his hard work and his pleasant personality. Dale would answer my phone calls and address my concerns very quickly!
Additional Comments - Thnak you to everyone-I love my kitchen!
Areas Of Satisfaction - They have reasonable prices and they always take good care of me. They give me exactly what I ordered and they always work in a timely manner.
Additional Comments - They were able to deliver and install what I ordered very quickly. I always receive good service from DreamMaker.
Areas For Improvement - None
Areas Of Satisfaction - DreamMaker acts as though it's their own, not just a job.
Additional Comments - Great result, we are completely satisfied.
Areas For Improvement - They fell short with the price, but that was partially my fault. I was in a rush and I didn't have as much of an opportunity to negotiate as I would have liked.
Areas Of Satisfaction - I was most satisfied in dealing with the contractor. He was very accessible by phone and e-mail, and even on the job site.
Recognized Excellence - Dale was exceptional.
Areas Of Satisfaction - We were very satisfied throughout our bathroom being completed. We were happy to have our shower so quickly. Everyone conected with DreamMakers of Elizabethtown were very friendly and profesional.
Recognized Excellence - Hector did a great job of getting the shower in quickly for us to use. Dale did a great job of finishing things.
Areas Of Satisfaction - Job was completely finished in a timely manner.
Recognized Excellence - Yes, Hector! Hard worker and very polite.
Areas For Improvement - All my expectations were met
Areas Of Satisfaction - If I was unhappy with something, they worked with me until I was satisfied.
Recognized Excellence - Dealing with Dale was a pleasure. The gentleman who did the tile work and Hector were also a pleasure to meet and both were professional and courteous to me at all times. I also appreciated the help of the design specialist. I felt a lot more confident knowing I was choosing the right colors and materials.
Additional Comments - Thank you Dale and staff for everything. I am very happy with my new bathroom. I show everyone that comes to my house. I am grateful that my fiancee recommended DreamMaker's to me.
Recognized Excellence - DALE TRIED DILIGENTLY TO RESOLVE MY PROBLEMS WITH THE CABINETS.
Additional Comments - MY DISSATISFACTION IS NOT WITH DREAMMAKER'S IT IS WITH THE QUALITY OF THE CABINETS. THE DOORS WERE NEVER RIGHT AND WERE TAKEN OFF ABOUT 5 TIMES. THE DOORS WERE TO HAVE A GLAZE ON THEM AND THE GLAZE WAS NEVER RIGHT. FINALLY I SAID JUST BRING THEM WITHOUT THE GLAZE. THESE WERE NOT RIGHT AND SENT BACK TO THE FACTORY. THIS STARTED IN NOVEMBER AND FINAL PAYMENT MADE IN MARCH. THIS WAS TO BE A THREE WEEK PROJECT. I AM NOT SATISFIED WITH NICKS THAT ARE ON THE DOOR CORNERS FROM ALL THE TIMES THEY WERE TAKEN OFF. ALSO, THE WAY THE CABINET DOORS CLOSE. I HAVE A FEELING THE DOORS WILL NOT CLOSE PROPERLY AFTER A PERIOD OF TIME. I HAVE A VANITY IN MY BATHROOM THAT IS 30 YRS OLD AND THE DOORS AND DRAWERS CLOSE AND DO NOT BOUNCE ALL OVER THE PLACE WHEN CLOSED. NOT SATISFIED WITH THE QUALITY. I FEEL THE NUMBER OF TIMES THE DOORS WERE TAKEN OFF AND ON MIGHT HAVE SOMETHING TO DO WITH HOW THEY CLOSE. THIS I BLAME ON THE MANUFACTURER AND QUALITY OF THE CABINETS. THE CABINETS ARE OF THE QUALITY THAT WOULD BE PUT IN A RENTAL PROPERTY NOT A PRIVATE HOME. LIVE AND LEARN. AGAIN I HAVE TO SAY DALE AND THE SALESMAN DID ALL THEY COULD TO TRY AND MAKE THINGS RIGHT SHORT OF GOING WITH ANOTHER MANUFACTURER.
Recognized Excellence - Hector was exceptional. A true craftsman.
Recognized Excellence - I'd recognize Dale and his counterpart for excellent service.
Recognized Excellence - They all did well.
Construction Quality - Not only satisfied, but impressed.
Problem Resolution - We could hardly believe how calmly and professionally they -- the owner, the subcontractors, and the carpenter -- took care of everything.
Easier Than Expected - We've never worked with a contractor or done any remodeling before, so we didn't know what to expect. We couldn't be more pleased with our experience.
Recognized Excellence - Hector CruzCurt Brenemanand of course Dale ResslerThe counter people worked hard, too, and made sure everything fit perfectly -- but I don't know their names. That poor, dusty man -- covered with quartz dust -- but the counter is beautiful. The plumbers were in and out of the house, in only a few hours -- but they did a lovely job, too. Again, I have no idea who they were.
Future Needs - Yes -- in about a month. We've already signed the contract for a new shower, and of course our contractor is DreamMaker of Elizabethtown.
Lead Source - Our friend who works at a nearby office knows the owner, and she knew that we needed a kitchen remodel. She told us she'd seen some of DreamMaker of Elizabethtown's work, and assured us that they're pleasant to work with, ethical, and perfectionists at their craft.
Additional Comments - Everyone who worked on our kitchen took care to ask my opinion before they did things, making sure I was comfortable with the location of the faucet, where I wanted the cabinet knobs, the color of a strip of molding, and so on. They made me feel like I was part of the process, which made everything even easier and more enjoyable.
Communication - They did a nice job. We were satisfied.
Recognized Excellence - I liked working with Dale. He is very easy to work with.
Additional Comments - We were well satisfied with the job. We liked working with Dale.
Recognized Excellence - We worked mostly with Erica. She did the design for the kitchen and she was the one that we communicated through. She was excellent. She did a really great job coming up with a plan for the new kitchen. We had pretty much constant communication with her. Hector did alot of the construction. He was usually at our house everyday, most of the day. He was excellent.
Recognized Excellence - THE WHOLE STAFF WAS GREAT TO WORK WITH US. WE FELT THAT EACH PERSON ON STAFF WAS EASY TO TALK WITH AND MADE US FEEL LIKE WE WERE PART OF THEIR STAFF.
Future Needs - NOT SURE BUT WE WOULD USE THEM AGAIN
Additional Comments - I was very pleased with their work.
Recognized Excellence - Dale and Tom were both easy to work with and very helpful.
Recognized Excellence - The person that did the actual work was very good.
Recognized Excellence - One of the gentlemen that did the installing was great. I can't recall his name. It may have been Carlos. He was very good. He would say "the customer is always right!" He knew what he was talking about.
Additional Comments - Our kitchen is wonderful, we like it a lot. It's improved the overall look of the house.
Additional Comments - Everything went as planned.
Recognized Excellence - The guys that put it in, especially the young man, were wonderful to me. Erica is also great.
Recognized Excellence - They were all very good. Erica was very helpful. Hector kept me informed and everything went real well.
Dust & Dirt Control - I couldn't believe how clean it was.
Recognized Excellence - Erica and Earl and John (I think his name was John) were great.. Very knowledgeable and really friendly. Very helpful.
Easier Than Expected - It was what we expected it would be. They made it as small of a hassle as much as they could.
Recognized Excellence - They were all terrific.
Additional Comments - We've worked with them before. We kind of new that we were going to get good service.
Recognized Excellence - Tom and Earl were great. They did a good job.
Recognized Excellence - Tom was great.
Recognized Excellence - Hector did a fine job. He was very pleasant.
Recognized Excellence - Hector was great. He did a really good job. He was really good with the kids and the dog.
Future Needs - Yes.
Recognized Excellence - Tom.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of DreamMaker of Elizabethtown as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys