Two years ago I bought new kitchen appliances. The cabinet over the stove was too low to install the microwave. A previous contractor was going to install a smaller cabinet. He failed to come through and I was left with a microwave in a box on the floor. So, I decided to get new cabinets.
I found out about DreamMaker and made an appointment. I met with Mark in the showroom! What a fantastic selection. Mark helped me pick out cabinets, a countertop, flooring and a backsplash.
Matt and Frank did the installation. They did a phenomenal job. Frank is definitely a master at cabinetry. The crown molding is exquisite! Matt installed the perfect floor. The backsplash looks great. They showed up at the scheduled time ever day. Worked all day and cleaned up and took the trash with them...every day! They took care of all permits, arranged for the electrician and plumber. I didn't have to do a thing.
Mark, Matt and Frank are the ultimate professionals. I completely recommend DreamMaker and hope to use them for any future remodeling needs.
We recently had the pleasure of working with the incredible home remodeling team at DreamMaker Kitchen & Bath of Schaumburg, and cannot express our gratitude enough for the exceptional experience they provided. From start to finish, their commitment to superior service, customer focus, integrity and respect truly set them apart.
First and foremost, DreamMaker demonstrated an unparalleled level of customer service. They took the time to listen attentively to our vision and requirements, ensuring every detail was considered. Through multiple iterations of the floorplan design, they showcased their industry expertise, practical recommendations and suggestions.
Every interaction was squarely focused on us and how their work would impact our life. They consistently communicated updates, promptly addressing any concerns or questions we had. Their dedication to ensuring our satisfaction was remarkable, and they went above and beyond to accommodate our needs and preferences, even when unexpected challenges arose. Whether it was a creaking floor, an uneven section of ceiling, extra venting or damaged stair treads, no mystery was out of reach for the team at DreamMaker.
One aspect that truly impressed us was their unwavering integrity. They were transparent and honest from the beginning, providing a detailed breakdown of costs, timelines and potential hurdles. They remained true to their word, delivering high-quality workmanship and materials, while adhering to the agreed-upon budget and schedule. Despite some unforeseen schedule changes for their team, they stepped up to ensure things got done -- and even completed everything a few days early! Their focus on the details and constant communication instilled complete trust throughout the entire project.
DreamMaker treated our home with the utmost care and consideration, minimizing disruption and mess during the remodeling process. Their team displayed professionalism, courtesy and a genuine respect for space and privacy. DreamMaker fields a strong core team to get the job done, and only relies on a small network of trusted subcontractors for specialy areas, as needed. It is clear these partnerships beneift from the DreamMaker vision and values. The end result is one unified team focused on the customer.
To the entire DreamMaker team, the Mazza family and their trusted partners thank you for going above and beyond to make our dream a reality. Your exceptional service and quality are a testament to your outstanding work ethic. We are grateful for the positive experience and would not hesitate to work with you again in the future.
Mark Mazda and his team were great. Very professional and always kept me informed to the progress of my remodel. Workmanship and final outcome met all my expectations and more. Extremely happy with overall experience. I would highly recommend Dreammakers!
Their work quality and expertise is superior! Everyone from their team is very respectful of our house and their cleanliness is top notch along with their work! Would highly recommend DreamMakers of Schaumburg!!
I wouldn't hesitate using them again in the future for other remodeling needs.
If you want perfect workmanship done on schedule with minimal disruption to the rest of your house, check out DreamMaker Bath & Kitchen of Schaumburg.
We could not be happier, the workers were very prompt and they were awesome.
They were very professional and on time. We were very pleased with how they handled our kitchen.
They went above my expectations. They provided me the help I needed in making selections with the paint and tiles. They made it very easy for me and I ended up with a beautiful bath and I do not feel I could have had that success without them .
Recognized Excellence - Mark MazzaMatt Mazza
Lead Source - on-line research for local contractor
Recognized Excellence - Mark, the salesman, did an excellent job. Matt, the installer, also did his job well.
Lead Source - I looked them up in the phone book.
Recognized Excellence - Mark & Matt
Future Needs - we plan to have them remodel our kitchen
Lead Source - home show
Additional Comments - excellent quality & service!very happy we chose them for our remodeling projecthighly recommend them
Communication - Exceptional response to questions and issues.
Original Design - There were a number of design issues to solve and Mark had suggestions and solutions that worked well.
Construction Quality - The attention to detail during the cabinet install made all the difference in the end result. The care taken with the joints of the moldings and the overall woodwook produced a high quality finished product.
Schedule - A great effort was made to complete the job before arrival of guests.
Likely To Recommend - I have recommended DreamMakers to several friends who have projects in mind.
Easier Than Expected - Not easier but it was a good experience.
Recognized Excellence - Mark, Matt, Pete and Joann. What a great team!!
Lead Source - Arlington Park Home Show
Additional Comments - Thank you for our beautiful kitchen and a job very well done. The craftsmanship is meticulous and the design gives us more useful space that we could have asked for. Cooking in our kitchen is now a very pleasant experience.
Recognized Excellence - Pete - he did everything except the tile (backsplash)Matt - he did the backsplashBoth of them did excellent work!!!
Future Needs - Yes.
Lead Source - Newspaper - The Daily Herald
Easier Than Expected - It was about what I expected. I had hired them for a job before.
Recognized Excellence - They were all pretty nice to me.
Future Needs - Yes. We were talking about painting the interior of my house, painting and cleaning.
Lead Source - I met them at a home remodeling show at Pheasant Run, at St. Charles, and I hired them to remodel my bathroom.
Dust & Dirt Control - They were meticulous in keeping things clean every day. They were more protective of my floors than I am.
Recognized Excellence - Matthew was in charge of our bathroom remodel and did such a good job I wish we needed more projects done so he could come back. He is organized, professional, and pleasant. He made what could have been a disruptive time actually pleasant.
Future Needs - No, but I wish we did so DreamMakers could come back.
Lead Source - From a friend who was more than satisfied with a major kitchen and bath remodel they had done while my friends were out of the country. When they returned home they were delighted with the changes.
Additional Comments - I highly recommend DreamMakers for all remodeling needs,and hope in future to have more projects so we can call them back. Thank you.
Recognized Excellence - The owner's son.
Future Needs - Yes.
Additional Comments - One or two items didn't work as expected, and they immediately came out and repaired said items. There was no delay. We called and they responded.
Recognized Excellence - All three men who worked on our kitchen were excellent. The finish work done on the cabinet trim was very good.
Additional Comments - I would definitely recommend Dreammakers of Schaumburg to my friends.
Recognized Excellence - Matt did an exceptional job on our bathroom and dressing area. He was very professional in all ways.
Additional Comments - We enjoyed working with your staff. Everyone was very friendly. The results of the remodeling jobs was excellent. We thoroughly enjoy living in the new spaces.
Recognized Excellence - We have sent them a personnel note of appreciation on this & noted the good qualities of each of the team.
Recognized Excellence - Everyone that we dealt with at DreamMaker Bath & Kitchen of Schaumburg exhibited the highest levels of professionalism and courtesy. The project was explained in detail before it started. The workers kept the project area neat, clean and organized. The fit and finish of the completed project exceeded our expectations. We would welcome the opportunity to be used as a reference for this fine business.
Future Needs - Yes and we will use DreamMaker Bath & Kitchen.
Dust & Dirt Control - They did a very good job!
Recognized Excellence - Mark, who was the owner, and I can't remember the guy who was here most of the time. I think his name was Gary. He did a real fine job.
Future Needs - We are going to do some more, but probably not in the near future.
Recognized Excellence - Mark Mazza.
Future Needs - Yes.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of DreamMaker Bath & Kitchen of Schaumburg as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys