Recognized Excellence - I would like to recognize Nate for his exceptional service because he went out of his way to meet with us a couple times to go over some things. He was great to work with for our remodeling process.
Recognized Excellence - I would like to recognize Nate, who did our design and Kevin, our construction manager, for their exceptional service. Nate did an excellent job and really paid attention to details. Kevin stayed on top of all of the construction and helped plan everything out really well. Kevin overall was on top of things and answered every question we brought up.
Recognized Excellence - Michelle and Nate were awesome. I had a hard time deciding what tile I wanted for the floor. I ended up not liking my original idea and Michelle and Nate searched for something I would like. Michelle also picked out fixture I would have never thought of but I love them.
Additional Comments - We had DreamMaker remodel our kitchen a couple of years ago. It had more than it's fair share of problems and ended up taking about 2.5 times longer. The painter broke into a locked room and was fired. I was very pleased with how DreamMaker handled the situation. The person who laid the floor laid the planks the wrong direction. DreamMakers worked with him and made sure the floor was right. The trim didn't match the existing trim so DreamMakers made it match. In the end I love my new kitchen. Even with all the things that went wrong with the kitchen, I still wanted to go back to DreamMakers when it came time to remodel a bathroom. Everything went smoothly with the bathroom. The few issues were handles quickly and to my satisfaction. I love the new bathroom. Everything turned out perfect!
Future Needs - Yes, and I will call them.
Additional Comments - They did a good job and I was pleased.
Recognized Excellence - The whole team is just exceptional in every way.
Lead Source - I've known about them for a long time. I used them in 2016 to do my kitchen, and this latest project was a bathroom.
Additional Comments - I was extremely satisfied with my service and the quality. I cannot believe the number of impressed comments I get from friends and neighbors who are blown away by my beautiful project.
Recognized Excellence - We really appreciated the responsiveness of Nate, Kevin, and Kalie! Brandon is a real sweetheart and attentive worker! All subs were great!
Future Needs - DreamMaker is currently giving our kitchen a facelift... new island, new counters, tile backsplash, painting existing cabinets, etc.
Additional Comments - Any remodeling work can be tricky with lots of details to keep track of and keeping clients informed in a timely manner. DreamMaker exceeded our expectations to balance all factors. It’s been a pleasure to work with the whole team.
Likely To Recommend - I would actually HIGHLY recommend DreamMaker.
Recognized Excellence - Kody was amazing at his job. We wanted a large walk-in shower, to replace an old tub and teeny tiny shower. Kody listened to me and really understood the style and color combinations I was hoping to have. We were able to adjust the materials to fit our budget and the whole project was a lot less stressful than I had thought it would be. I love my updated bathroom. Our project manager, Kevin, was outstanding too. His follow-up, throughout our project, was beyond 5 stars.
Future Needs - At some point, our small kitchen will need some help. But, for now, we are extremely happy with our home, now that the bathroom is the way we wanted it. When ready, we will reach out to DreamMaker.
Additional Comments - I had some really disappointing experiences with a couple of other companies here when asking for bids on our project. I was thinking that perhaps our bathroom was going to have to stay the way it was. DreamMaker came to my rescue!
Recognized Excellence - In designing our bath area, Nate was very considerate. He listened to what we wanted and answered all of the detailed questions posed. I loved his ideas and insight. He took care to accommodate all we were asking of our bathroom project. Kevin coordinated the workers and made sure that everyone was respectful of my needs as I worked from home--always calling and not ringing the doorbell so the dogs wouldn't bark, etc. They were willing to work with us in anything we asked for. Had there not been an issue with a damaged tub received, or my having surgery during the project -- they would have had us done within a couple of weeks. I am very pleased with the walk-in shower and 6 foot tub they installed.
Additional Comments - I would recommend Dream Makers for any remodeling needs. Their workmanship is best.
Recognized Excellence - Kevin was great to work with!!
Additional Comments - DreamMaker gave us a beautiful kitchen!! I’m in love with my kitchen makeover!!
Recognized Excellence - Everyone involved was very helpful and pleasant to talk and work with. Beginning with the ones who took the call to the project being finished.
Recognized Excellence - Brad was exceptional to work with, and really did a good job. He was brilliant.
Recognized Excellence - Heather
Recognized Excellence - Heather, our designer was great! So attentive and patient with us. She made a very frustrating process so easy. She was available whenever we needed her, even with the smallest of questions or concerns! She designed the perfect kitchen for us and we love it!! Brad, our construction specialist was amazing! So friendly and clean. He was great to keep us updated on our kitchen at every step. We were amazed at all he got done, by himself, in a day!
Additional Comments - It was definitely pricey but so worth it!! The quality is there %100! Just very happy with our whole experience!
Additional Comments - Everybody that worked on the house were pleasant and kind. They were enjoyable to have in the house. We didn't have any problems.
Recognized Excellence - The foreman Kevin could do everything so he knew whether or not the job was being done right.
Future Needs - The kitchen is next and they have already done some measuring.
Budget - They were also willing to communicate with the insurance adjuster to help explain and justify some of the costs. This was extraordinary service to us. (Our project began as a flood restoration project). They were sensitive to our budget and helped to preserve some of the original pieces in the bathroom to help us stay within our budget (ie. the wall mirrors and the mirrored closet doors).
Selections Process - I really appreciated how many options I was given. I also appreciate how eager they were to make sure I was getting what I would really want. I changed my mind on my bathtub during the project and Nate came to our home with books for me to choose from. I explained my wishes to him and he helped me identify the bathtub I would be happiest with. I know I inconvenienced him and the project by making this change, but no one ever made me feel silly about that change, and I love my bathtub!
Original Design - Even beyond my needs, my wildest dreams were met! I had a small picture of a luxurious hotel and tried to describe it and explain it to Nate and Kevin. The finished project is lovelier and much more comfortable than I had ever expected it to be. They adjusted the electrical units to allow an under the sink pullout curling iron drawer and several more units in discreet locations to accommodate all the electrical needs in my bathroom. My husband would come home from work in the evening and occasionally have a few questions or requests. He would call Kevin (even after hours) and they would talk through the changes.They would always make the adjustments to meet his requests (ie. raising the shower head to accommodate his height, or lifting the box the bathtub would rest on, or moving the line of the tile in a few inches, etc).
Dust & Dirt Control - I was frankly shocked that I had no clean up during the project. They worked while our family was continuing to function in the home.
Construction Quality - My tile is like a work of art! Greg is a gifted craftsman and I appreciated his attention to detail.
Schedule - Although we ended up longer than the original schedule, it was I who inconvenienced them by changing my bathtub mid-project. It ended up pushing back the order and changing the sub-contractor schedules. As I mentioned earlier, they never made me feel like I was an imposition, but they did explain that the original time estimate would need to be adjusted. Our adjusted timeline was met.
Recognized Excellence - We loved working with Nate Coombs. He was friendly and thorough, knowledgeable and willing to work directly with our insurance adjuster. I believe that was going beyond the scope of our project and it was appreciated.Kevin served as the lead contractor for our project. He worked to ensure our project was immaculately done. He was friendly and thorough.
Additional Comments - I have been delighted by new bathroom! Nate went to great lengths to locate the tile I described to him for my backsplash, and to make sure I was pleased with my choices. Kevin found underlying water issues that we had not originally identified that were not part of the bathroom project and helped us to remedy them. The sub-contractors that were hired were efficient and very meticulous in their work. My master bathroom is now the most popular room in my home, I show it off to all my company! DreamMaker Bath and Kitchen of Ogden have our complete trust and confidence.
Additional Comments - Working with DreamMaker was the best experience we have had in remodeling our home. Everyone that came to our house was professional and gave the utmost respect to us. The quality of the work was outstanding and the final product exceeded our expectations. We will work with DreamMaker for future projects, I wouldn't even wast time getting different bids!
Recognized Excellence - John Hanks and Kevin HansenBoth exceptional
Recognized Excellence - Everyone was friendly and efficient. My sales person was John Hanks. From my first conversation with John I felt confident that he was listening to me, doing his best to answer my questions honestly, and that I would be treated fairly. My project went smoothly and every person involved was polite and professional, arrived when they said they would be there, worked with obvious skill, and took away construction materials and packaging leaving the area clean.
Additional Comments - I have reccommended DreamMaker to a neighbor, and will definitely call John Hanks if I have any more projects.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of DreamMaker Bath and Kitchen of Ogden as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys