To Our Customers,
COVID 19 and the high level of concern for public health is on all our minds.
Dr. Roof is committed to the health, safety and well-being of our employees, customers, and the communities we serve.
We have increased efforts of protection, by following the government required guidelines. We will continue to monitor the situation and follow best practices to be well.
If you prefer to limit your personal interactions at this time, you can request all interactions be through one of many virtual platforms such as video, text, email or phone call.
Call Dr. Roof Inc to determine if your project need’s falls under the government guidelines of ‘Essential Business’, which Dr. Roof is strictly adhering to.
Dr roof is Washington and Oregon’s Preferred Residential and Commercial Company for Roofing, Siding, Windows, Decks and More! Dr roof is a full-service General Contractor with 23 years of experience to give you piece of mind.
We offer financing with no down payment, low interest rates and low monthly payments *O.A.C
Thank you for your continued support,
Glenn & Hillary Trusty
Dr. Roof, Inc.
Expertise - Gary came with years of experience
Problem Resolution - Gary saw the problem and fixed it
Schedule - Gary was out the next day
Recognized Excellence - Gary is one of the workers and he was great
Areas Of Satisfaction - Quality of service
Additional Comments - Dr. Roof was professional, quick and clean. Matt Post Evolve Remodel
Areas Of Satisfaction - They were fast and got it nicely cleaned afterward.
Arthur put our new windows in. He did a great job, and was also a very personable guy.
Recognized Excellence - King Arthur, and all the girls in the office who answered all of our questions.
Areas Of Satisfaction - The workmanship and the extra time to go through every details and they kept my wife in the loop, the communication skills and workmanship exceeded my expectations.
I was very happy with the quality of the work, done by Arthur Cristen. When I have more jobs done in the future, I will insist it be with him.
I am very unhappy with how long it took to start the project and wished I had put something in the contract about time to get the job done.
I am so satisfied with the results of the job, that I will use Dr. Foof again, as long as Arthur is the one doing the Job.
Recognized Excellence - Everyone who worked on the project was professional, courteous, and respectful. The individuals I communicated most closely with, and wish to give a shout out to, are: Matt, Robbie, Brent, and Kevin.
Additional Comments - Overall, the parish at Saint Mary’s McGowan is most thankful for the excellent workmanship and professionalism demonstrated by the staff of Dr. Roof.
Once everything initially was scheduled they were ready to start ahead of schedule but I had to delay due to my own timeline but once started they got the work done quickly. They put a new roof on the house and the garage in only a couple days. My house is very old but they installed new vents for the attic so the attic could properly breathe. There were multiple stages and the last one was new gutters. They are still working to correct a couple issues but they are quickly coming out to correct.
Expertise - They used separate teams for each installation project. One team for the house, a second team came for the flat roof, a third team came out for the gutters and a fourth team on small details that needed to be addressed between projects.
Professional & Organized - They were very friendly as well.
Recognized Excellence - The production staff. The office people included. They were on top of it and knew exactly how to handle my project.
Sales Time frame - They had the general estimate within 24 hours.
Project Changes - Absolutely, they had fantastic crews.
Recognized Excellence - Clay, Tyler and Herbie
Additional Comments - Clay did a great job getting me the estimate. I appreciate his expertise. Long Beach location.
The job was great The warranty so far have not received it to give to the new owner,have called twice,that was a big factor in having DR Roof do the job calling again today!
They were quick, efficient, and on-time. The job was supposed to take three day, and it took them a day and a half.
Schedule - They were done sooner than they were expected to be.
Areas Of Satisfaction - The timeliness of the project and their organization met/exceeded my expectations.
Additional Comments - I would definitely recommend them and use them again.
Expertise - Matt Cummings was and excellent PM
Recognized Excellence - Matt, Robbie and their crew were the best. They communicated with us on a regular basis...when we were not there, they did facetime calling - showing us the issues and explained the resolution. When we were on-site they kept us apprised to the need, timing, etc.
Areas Of Satisfaction - Robbie went above and beyond to be sure the project was completed to Dr. Roof standards and our expectations.
While a couple mistakes and tasks were overlooked, we had honest discussions and Dr. Roof owned and corrected the issues that were truly theirs without argument. Thank you
Recognized Excellence - I would like to recognize Matt Cummings for his exceptional service.
I thought they were really nice. Their work was fair and well.
Areas Of Satisfaction - The end project looks fabulous. They did a very good job and exceeded my expectations.
Great work on a complex deck roof and dry rot repair Spanning the pandemic including remedying a drains solution that was needed yet whose install left mismatched materials, driving us nuts given their prominent visible locations.
Clean - Always cleaned up well!
Respectful - Careful and considerate
Recognized Excellence - Shawn Bowen and crew leader Ricky.
Additional Comments - I highly recommend Dr.Roof and will continue engaging you as we work through a couple remaining roofing projects!
They did a fantastic job. I am very pleased with the job.
Recognized Excellence - McKenzie was great about following up with me.
Areas Of Satisfaction - Overall, an excellent job.
Additional Comments - Well done. Thank you.
Recognized Excellence - Shawn Bowen was always very professional.
Recognized Excellence - I would like to recognize Tiffany for her exceptional service. She was very helpful.
Recognized Excellence - Arthur, who installed the new windows, is a meticulous, exceptional craftsman.
Areas Of Satisfaction - My house is 140 years old; the walls are of varying thicknesses. This could have presented huge difficulties during the window installation, but Arthur custom-fit each window perfectly.
Additional Comments - I could not be more pleased with the new windows!!
Recognized Excellence - The roofers were very quick and did an AMAZING job. The gutter people also had a challenge getting the old gutters out but figured a safe way to remove them.
I've been picking up nails and staples in the driveway since the job, and we had a flat tire because of one. I'm not sure if the wrong size nails were used on the exposed part under the roof (soffit area), but the nails punched through it, leaving hundreds of nail tips exposed all around the house. I didn't notice this at the time of the job, but I've come to notice it lately and it bothers me. I'm not sure if this is normal or not, but I wouldn't think it is.
We would highly recommend this company and already have!
Communication - Any questions we had were promptly addressed.
Recognized Excellence - The enitre crew (Matt, Robby, Arthur and Kevin) were excellent.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Dr. Roof Inc. - Seaside as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys