To Our Customers,
COVID 19 and the high level of concern for public health is on all our minds.
Dr. Roof is committed to the health, safety and well-being of our employees, customers, and the communities we serve.
We have increased efforts of protection, by following the government required guidelines. We will continue to monitor the situation and follow best practices to be well.
If you prefer to limit your personal interactions at this time, you can request all interactions be through one of many virtual platforms such as video, text, email or phone call.
Call Dr. Roof Inc to determine if your project need’s falls under the government guidelines of ‘Essential Business’, which Dr. Roof is strictly adhering to.
Dr roof is Washington and Oregon’s Preferred Residential and Commercial Company for Roofing, Siding, Windows, Decks and More! Dr roof is a full-service General Contractor with 23 years of experience to give you piece of mind.
We offer financing with no down payment, low interest rates and low monthly payments *O.A.C
Thank you for your continued support,
Glenn & Hillary Trusty
Dr. Roof, Inc.
Recognized Excellence - I would like to recognize Matt Cummings for his exceptional service.
I thought they were really nice. Their work was fair and well.
Areas Of Satisfaction - The end project looks fabulous. They did a very good job and exceeded my expectations.
Great work on a complex deck roof and dry rot repair Spanning the pandemic including remedying a drains solution that was needed yet whose install left mismatched materials, driving us nuts given their prominent visible locations.
Clean - Always cleaned up well!
Respectful - Careful and considerate
Recognized Excellence - Shawn Bowen and crew leader Ricky.
Additional Comments - I highly recommend Dr.Roof and will continue engaging you as we work through a couple remaining roofing projects!
They did a fantastic job. I am very pleased with the job.
Recognized Excellence - McKenzie was great about following up with me.
Areas Of Satisfaction - Overall, an excellent job.
Additional Comments - Well done. Thank you.
Recognized Excellence - Shawn Bowen was always very professional.
Recognized Excellence - I would like to recognize Tiffany for her exceptional service. She was very helpful.
Recognized Excellence - Arthur, who installed the new windows, is a meticulous, exceptional craftsman.
Areas Of Satisfaction - My house is 140 years old; the walls are of varying thicknesses. This could have presented huge difficulties during the window installation, but Arthur custom-fit each window perfectly.
Additional Comments - I could not be more pleased with the new windows!!
Recognized Excellence - The roofers were very quick and did an AMAZING job. The gutter people also had a challenge getting the old gutters out but figured a safe way to remove them.
I've been picking up nails and staples in the driveway since the job, and we had a flat tire because of one. I'm not sure if the wrong size nails were used on the exposed part under the roof (soffit area), but the nails punched through it, leaving hundreds of nail tips exposed all around the house. I didn't notice this at the time of the job, but I've come to notice it lately and it bothers me. I'm not sure if this is normal or not, but I wouldn't think it is.
We would highly recommend this company and already have!
Communication - Any questions we had were promptly addressed.
Recognized Excellence - The enitre crew (Matt, Robby, Arthur and Kevin) were excellent.
We were very happy with the whole job, the speed, and the cleanup. It all went really well, and we were impressed with the speed of the project. We were very happy with the service.
Recognized Excellence - My husband mainly interacted with them, and he was very impressed with everyone.
Areas For Improvement - There were none. It did cost a little more than anticipated, but we understand why because they explained the problem and the reason for the extra cost very well.
Areas Of Satisfaction - They met and exceeded in all areas. It was faster than expected, they got to us sooner than expected, the quote was half of what another company gave us, and we were really pleased. They were recommended to us by a friend who was also really pleased with their work.
Additional Comments - They're a really great, professional company to work with.
Areas Of Satisfaction - I was impressed with the whole crew. I haven't seen workers work that hard, steady and fast while doing an excellent job for ever.
Areas Of Satisfaction - A year ago we had the roof leaking and they kept coming back because we could not figure out what was happening. We had a really bad rainstorm coming and they came the day before the rainstorm to make sure it was fine. I thought that was nice.
Additional Comments - Excellent group of people. We are very pleased to work with such a caring organization and the quality of work they provided.
Recognized Excellence - The entire team!
Areas Of Satisfaction - They hit the mark right where I thought they would!
Recognized Excellence - Brad and Matt were exceptional.
Recognized Excellence - Toby Did an excellent job explaining what was going to go on and when it was going to happen he was very polite and knowledgeable was a pleasure to Work with
Project Changes - Yes they thought it would be better that I put stainless steel flashing due to the weather at the beach I agreed and it would be better
Additional Comments - Great experience, thank you
They did a good job.
They were very professional and completed the work in a timely manner.
Recognized Excellence - I would like to recognize Toby and Kelly, the lady that works in the office.
Areas Of Satisfaction - They did a really good job. They were quick and professionals.
Recognized Excellence - the whole team
Recognized Excellence - I would like to recognize everyone from top to bottom. The guys who worked on our job were professional. The supervisor's names are Patrick Young and Matt Cunningham.
Additional Comments - It was a very satisfactory experience. They performed as expected with their estimates and bids. They were good about communicating all along. We are very happy and we would recommend them to others.
Recognized Excellence - Toby, the owner, Kelly in the office
Areas Of Satisfaction - A+ for working with the insurance adjuster who was not very communicative. I really appreciated their running interference and keeping me from losing my mind
Additional Comments - our roof blew off in Jan 2019. It took until August before an agreement could be reached between us and ins company. Everyone at Dr Roof was great with their attention to detail, emails to me and cc me with emails to ins company. I would recommend them any day. If we had a problem they were right on it. Kudos to them and all of their employees
Recognized Excellence - Communication by Patrick Young was exceptional
Areas Of Satisfaction - Crew came early and worked late. Took the job seriously.
It was like pulling teeth to get any updates from them.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Dr. Roof Inc as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys