Areas Of Satisfaction - Being in contact directly with Doug made me feel more confident in how things were moving along. He was always honest with us through every step of the way and resolved everything quickly and appropriately.
Additional Comments - We are very pleased with the outcome and look forward to many years in our new home.
I am so happy we decided to build with Doug Howard Builders! We had a wonderful and easy experience and we are absolutely in love with our new home. We have been recommending Doug Howard Builders to everyone we know.
Areas Of Satisfaction - The whole Doug Howard team is so courteous and friendly as well as understanding. We never felt pressure to do anything and Doug made it so we could make this home everything we wanted in an easy streamlined process.
Areas Of Satisfaction - Doug and his crew made the home building process seamless. My wife and I were a little nervous going into the process, but They made the process a very enjoyable one. We would definitely build with Doug Howard again.
Lead Source - Friends of ours built with Doug
Areas Of Satisfaction - The quality is evident throughout my home.
Additional Comments - I am very happy in the home Doug Howard Inc. built.
We would not hesitate at all to build another house with Doug!! They do great work and will do what it takes to make sure things are right!
Areas Of Satisfaction - His responsiveness when minor issues did come up was excellent.
Areas Of Satisfaction - Nice design and quality product
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Doug Howard Builders Inc as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys