Overall, the customer service and the installation was outstanding. Dealing with the President and the Vice President was disappointing.
Done Rite Roofing did a great job and lives up to its name.
They had a very competent crew and an excellent carpenter. They modified what they were going to do, according to my wishes. Things that weren't completed, I called them and they came out and completed them. My biggest problem was with Owens Corning. They are apparently having production problems in making some of their products. I agreed to all Owens Corning products. When they showed up, they had some different materials than what we had agreed to on the contract. I called to complain about it and I spoke with the VP Henry, and we came to an agreement. I got a letter from Owens Corning stating the products would be okay with the warranty. There were some extra steps I had to take. They could have done that part a little better. They did an excellent job on the roof. I could tell by the way they were doing their work, they knew what they were doing.
My new roof was installed 2 months ago. I am very pleased with the quality of work and the quality of the roofing products so far.
This was our second time having our roof replaced since we owned our house. The first time, we made a poor choice in the company we hired and had problems ever since. This time, we do thorough research and decided Done Rite was the best choice - and they were awesome! Extremely polite and our yard and property were spotless when they finished. Highly recommend!
Done right roofing will get the project done on time as Promised. They are the most expensive company in the market and I needed the work done within a timeframe was the only reason I went with them. Communication with the company is not so good after the job is complete.
My roof was a real mess and Done Rite took care of it with no problems or questions. They installed high quality materials with a great warranty at a lower price than other companies in my area. I would not hesitate to hire them again.
Very satisfied with the entire process. Crews explained what they were doing and time frame. Very professional crews.
Over all everything went very well. It took a little longer to complete than expected but then it was the start of the Corona Virus scare so that slowed everything down.
I think they are a great company and they did a fantastic job.
We are completely satisfied with every aspect of our professional relationship, and I have already shared these feelings with several of our neighbors.
Done Rite Roofing show always try to double-check emails and color choices for people so they do not make the same mistake for someone else that they made for me.
Done Rite started and finished the job in a day and half! Your crew did an outstanding job.
Done Rite did a very professional job.
They were very professional. I'm very happy that I chose them.
I'm very satisfied with the professionalism of their crew and the organization within their office. I thank them for my new roof and doing it right. I was very pleased with the follow-up about the free wind mitigation report and as a result, it has saved me over $500 on my homeowner's insurance!
Done rite roofing is very professional, and knowledgeable about the work they are doing. They are also very hardworking.
Done Rite made the entire process of having to get my roof replaced simple and easy. Kayla and Brigitte were very helpful with all the paperwork and payment and answering all of my questions in an expeditious manner. They even took care of contacting the wind mitigation specialist afterwards. The roof looks great and my property was left completely clean. I would definitely recommend Done Rite. Everyone there, from the girls at the office to the crews on site definitely all know what they are doing.
Done Rite Roofing did fine job, they used all OC products as quoted (I checked...). Roof looks great
I would not. From the quality and how the employee represented their company I would not .
Start to Finish, the experience was excellent. Job done quickly, cleanly and as quietly as a reroofing job can be.
25 years of dealing with Florida contractors left me wondering what ever happened to the people that took pride in their work, the ones that believed in punctuality, people that were professional in their appearance and behavior, people that actually listened then did exactly what they were contracted to do, and finally those rare individuals that insisted on your 100% satisfaction before taking payment. Well, it turns out they all went to work for Done Rite Roofing. I don't remember the last time I thought I got what I paid for but this is without doubt the first time I've ever felt that I received more than my moneys worth. From beginning to end, every single person involved in the project was responsive to our needs and respectful of our home and property. If I had to express a disappointment it would be that they don't also contract to do electrical, plumbing, painting, landscaping, pest control, automobile repair and perhaps run an airline.
They provided great customer service and made the process easy. The crew was very professional.
I think they're the most professional, best roofers I have ever worked with.
Great communication from the office staff.
This is an unbelievably great service! For a very small fraction of the cost to fully renovate our master bath, the Kohler Design Service walked us through every step of the process. They took ideas that were in our head and in magazine pictures we had seen and turned it into a complete plan ready t... more
There are a very qualified company.
They follow up on their offers and they are a beautiful company to work with.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Done Rite Roofing as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys