David R. Webb Builders, Inc. is wonderful. I could not be happier. They were under the gun because they wanted to make sure that the job was done before a big storm that was approaching. They finished the job about 4 hours before the storm arrived. I was very pleased.
They have been very good at listening and observing. They guided me through the roof replacement and did a it in a timely manner. It was completed in a professional manner. I have had three other roofs done on my home and by far David R. Webb Builders, Inc. was the best.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of David R. Webb Builders, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys