It's a good product, but the communication and service was lacking.
Custom Exteriors did an excellent job. My wife and I were very happy.
Custom Exteriors was excellent! They were outstanding from order placemen to job completion.
I love their quality of work, and I've already recommended them to somebody.
We've received so many compliments from our neighbors on the new look. Thanks for making it a stress-free experience!
I ordered new windows throughout the house and the service and product quality is everything a consumer would want!
They failed to start on time, sub-contracted the job to people who hung board that was obviously defective even to the untrained eye, assigned me a project manager who did not communicate and failed to return calls, took a long time to repair the shoddy work while they haggled with Hardie over who would pay for the repairs and how much. Then, after all that anguish, never offered me any kind of financial consideration. To be honest, I never asked and it was probably because I don't need their money and I just wanted them to go away. If this company was professional they would have said, "Greg, we're sorry all this stuff happened. We'd like you to pay us $XXX less for your troubles and, again, we're very sorry." Nope; didn't happen. The owner said he was sorry because he was well aware of all the problems but he happily took the whole amount and left.
I am overall satisfied with Custom Exeterior's workmanship and onsite teams, However, there is an area of improvement when it comes to the final completion of the project.
I love my new siding!
I was most satisfied by the speed, knowledge, products and effectiveness. They were awesome!!
They did an excellent job. They did it quickly and they did a nice job.
Lead Source - I am a previous customer.
The siding installers, went the extra mile to make me happy. They didn't cut corners!
Lead Source - Internet
Areas Of Satisfaction - I was most satisfied with the quality of work and customer service.
Recognized Excellence - I would like to recognize Paul(?) the sales associate for his exceptional service.
Additional Comments - They are a great company and I would recommend them.
Areas Of Satisfaction - Salesperson was excellent and stayed involved. Job was clean and neat. House looks much better than before. Great worksmanship. Minimal issues.
Recognized Excellence - David Lopez was really helpful and nice to work with.My husband was more directly involved than I was, so there may be others that I am inadvertently leaving off!
Areas Of Satisfaction - It was a great experience dealing with them
Areas Of Satisfaction - The crew was great,adapting to problems as they arose and working with me and my wife to find a mutually acceptable resolution
Recognized Excellence - Salesman and the crew. awesome job.
Areas Of Satisfaction - All areas. Your staff was very professional.
Lead Source - I heard about Custom Exteriors from several neighbors who had contracted with them for window retrofitting.
Areas Of Satisfaction - Custom Exteriors stuck to the agreed-upon price. The team arrived on time and finished all of the work in one day. They were courteous and professional. The team used tarps to avoid making a mess, and they cleaned everything up (inside and out) before they left. The windows work great, and are a huge improvement on the originals they replaced.
Current Referrals - I live in a townhome complex (and am a board member), and we have created and distributed flyers with your information to our residents. In addition, two residents stopped by while the work was being done at my place and took business cards from your installation team.
Areas Of Satisfaction - The work is exceptional.
Recognized Excellence - I would like to recognize Grayeagle Porter for his exceptional services.
Value - I am really happy and the windows are beautiful.
Areas Of Satisfaction - I was most satisfied with the trust that the salesman and myself had with each other. They were over the top with the help they gave me in getting all of these windows installed and inspected.
Current Referrals - I tell everybody that asks me about your company.
Additional Comments - I was so pleased with the fact they know the business and what was needed to complete the project. They knew about the inspections and they took care of everything that was needed. When the inspector came out to look at the windows, he said they were beautiful windows and they make the apartments look like I just painted them all.
Areas Of Satisfaction - I liked the owner that came out. He did a good job and was personable and professional.
Recognized Excellence - I would like to recognize the guys that came in and did the work for their exceptional service. They were all great.
Areas Of Satisfaction - The salesperson was excellent, timely and really knowledgeable. He got us through the process and clarified the things that were required by the city.
Lead Source - I found Custom Exteriors through browsing on the internet.
Areas Of Satisfaction - The construction crew was extremely professional and the politest group of people who have ever worked on my home. They were very conscience of cleaning my house after they left. They were fantastic.
Additional Comments - Thank you for a job well done-----A satisfied customer.
Areas Of Satisfaction - I was most satisfied with the installation, it went much quicker than expected.
I have recommended them to many friends and have used them since the beginning.
Areas Of Satisfaction - I am the most satisfied with the installation, quality of the service, and how quickly they got it done.
Areas Of Satisfaction - I was most satisfied the windows came in early and everything was completed before we anticipated.
Recognized Excellence - Jeff Kendall did a phenomenal job and provided exceptional service.
Additional Comments - Everything was good!
Areas For Improvement - The wrong hardware was placed but when I noticed the issue they came out to correct it.
Areas Of Satisfaction - I was most satisfied with the follow up after Grayeagle came, the owner came and checked the installation.
Areas Of Satisfaction - It was all a very good experience.
Additional Comments - I am very pleased with their workmanship. The installers worked efficiently and cleaned up after themselves.
Areas Of Satisfaction - I was impressed that the owner came out and measured everything. Robert, the salesman was experienced with windows, and he knew things like what laws had changed and he made good suggestions.
Areas Of Satisfaction - Our salesrep was was exceptional and explained in detail about the windows, our options, and the general timeline of the project. The installation crew were efficient, courteous, answered any questions we had, took very good care to cover objects in our home where they were working.
Additional Comments - GREAT Job to ALL!
Recognized Excellence - ABSOLUTELY: Grayeagle Porter - for all that he did to get us the replacement window
Areas Of Satisfaction - Appreciated the follow-up before the windows were installed to double-check the measurements and to add some additional features at no cost such as deadbolt locks on windows and sliding door. Jeff Kendall also assured us that the installation crew would remove and put back the window coverings which was a problem for us.
Areas Of Satisfaction - quality of the windows. Integration in the window space - the installed windows look very nice.
Recognized Excellence - Grayeagle is a joy to work with. The main reason I chose to go with CE and why I came back was working with him. He is professional and listened to my needs and budget. He did not try and oversell or push.
Additional Comments - I was hoping to provide an exceptional review as I have spent over $9K on CE. This may not be large compared to some customers but it is a lot for me. CE does a lot very well including the onsite team and time they spend making sure everything is done well. I set reasonable expectations and that portion of the process was met.
Areas Of Satisfaction - Quality product and workmanship in installation. Great value for money. Robert helped us review out home to decide where to save a bit of money (retrofit window replacement) and where a new construction style replacement was most appropriate - we ended up with a 50-50 split and couldn't be happier with the results.
Areas For Improvement - I was completely satisfied
Areas Of Satisfaction - The timely manner to my needs and in the quality of their work.
Areas Of Satisfaction - Excellent communications. Everything done expeditiously and professionally.
Lead Source - Online research including Angie's List, Yelp, and BBB. Initially, visited their showroom to gain an understanding of the products, design and options available.
Areas Of Satisfaction - Every aspect of the project was excellent. I was very impressed with the presentation provided with the initial estimate by Grayeagle Porter. His product knowledge and ability to respond to novice questions was awesome. He took the time to explain product differences by identifying shortcomings of other windows within the condominium complex. Also, he (and Custom Exteriors) passed along a manufacturer's promotional discount to reduce the price that other vendors did not. A huge gold star for that!
Areas Of Satisfaction - Customer Exteriors's staff took the time to introduce and explain the various different window options and features to me and my wife prior to placing the order. The staff was very patient and detailed oriented. Customer Exteriors was also very organized and timely in terms of sending me a copy of the modified contract and receipts of payments.
Lead Source - Hero list of contractors
Areas Of Satisfaction - Interaction and follow up with Grayeagle to plan and set up financing. Cleanliness of jobsite. Final product and appearance exceeds expectations.
Areas Of Satisfaction - I like the crew and how they answered all of my questions. I also like the timeliness of getting the materials.
Lead Source - I heard about Custom Exteriors through the Hero Program.
Areas Of Satisfaction - I was most satisfied with the finished product.
Areas Of Satisfaction - This was a small job. They came on time, finished on time and everything was fine.
Areas Of Satisfaction - Everything was done in time, they worked efficiently, no mess & no damage was done in the house.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Custom Exteriors, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys