Sales Knowledge - He was awesome.
Installation Crew - It was incredible.
Quality Of Workmanship - The work was done about five years ago.
Areas Of Satisfaction - Chris was able to help us with delivering something that was very practical and met what we wanted, but also made it look great. He had some great ideas to make some improvements, and it turned out much better than we thought. It's really incredible work. Even to this day we have people stop by and ask who built our deck.
Recognized Excellence - Chris, the owner, was the person we dealt with. Not only did he do the work, but he was also the face of the company.
Additional Comments - If somebody wants to do it right, Chris is definitely the person to go to. He's definitely an expert. I wish everyone worked as well as Chris.
Areas Of Satisfaction - The workmanship left me very satisfied.
Recognized Excellence - The owner is someone I would like to recognize for his exceptional service.
Areas Of Satisfaction - Chris is a great guy. He made us feel good.
Recognized Excellence - I would recognize Chris for exceptional service.
Additional Comments - Everything was good.
Areas Of Satisfaction - Chris' approach and execution was beyond that of a "constructor or contractor". He is a master carpenter and true craftsman from design through all the finishing touches that went beyond expectations. Our deck continues to be a source of pride, and complements our home perfectly.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Custom Decks & Carpentry LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys