Despite it being the coldest day of the year, and sub-zero temperatures it did not affect the installation's crew quality of workmanship or their professionalism.
Problem Resolution - There haven't been any problems.
Areas Of Satisfaction - I was most satisfied that they really tried to accommodate me, and my schedule.
Recognized Excellence - I'd like to recognize the lead installer. It was like 10 degrees and he was just hanging out on the roof.
Areas Of Satisfaction - Good quality windows installed by people who knew their stuff.
Recognized Excellence - David, the leader of the installation crew
They did an excellent job and did exactly what they said they would. They were on time and very quick.
Areas Of Satisfaction - I am saving a lot of money on my A/C.
Recognized Excellence - The lead installer was great.
Areas Of Satisfaction - The installation crew were very knowledgable about doors and window installation. They were able to make my new door fit an older house construction issue, perfectly.
Additional Comments - I have used CRS twice for doors and windows. Extremely happy with both Marvin products and the installation process.
Very professional and good to work with. Pleased with windows and would highly recommend CRS Exteriors to others.
Areas Of Satisfaction - Quality of material and workmanship.
Current Referrals - Not at the present time. I already made one referral and they chose CRS.
Recognized Excellence - Tim Fitchpatrick (salesman) and David Walliker (installation crew manager).
I was satisfied all around by the CRS crew, and the person who handled my account. They are a nice company, I enjoy their service, and they are good.
Problem Resolution - There were not any problems.
Areas Of Satisfaction - I was satisfied with the quality of the materials, and the people who put in the materials.
Recognized Excellence - Fitzpatrick returned my calls, and I think very highly of him.
Areas Of Satisfaction - I was most satisfied with the price.
Recognized Excellence - I would like to recognize the salesperson, he was very good.
Areas Of Satisfaction - I love the look of it and the efficiency of the windows.
Recognized Excellence - Ed the salesman did an excellent job explaining the product and answered all the questions I had. If he didn't know the answer he would find out for me.
Additional Comments - I thought it was going to be a two-day process but it took half a day. I was really impressed with that.
Areas Of Satisfaction - CRS Exteriors has a variety of products and with a variety of price ranges. Their showroom is good for demonstration purposes.
Great quality on my storm doors. So much better than the home improvement stores-heavier and really like the screen and how easy it is to replace the glass with the screen.
Areas For Improvement - Just wish the price was a little lower.
Areas Of Satisfaction - Great quality.
Great job by all. Workmanship and attention to detail were outstanding. Job site was always clean. Crew was always on time and friendly. I would highly recommend to friends and family.
Areas For Improvement - None
Areas Of Satisfaction - Quality and workmanship.
Recognized Excellence - The crew supervisor. I really appreciated his great attention to detail.
Got a fair price on a quality product, installed by experts. Very pleased with everything from the beginning to the final installation. Would highly recommend.
Areas Of Satisfaction - Quality of workmanship and doing what they said they would
Recognized Excellence - Alan Keck
Areas Of Satisfaction - I like the polymeric cladding and the j-frames around each door and window. I also like the platforms for the lights and the boxes for facets and electrical outlets. It provides a quality finish not found with other siding materials.
Areas Of Satisfaction - I was most satisfied with the knowledge of the guys because they knew what they were doing, gave me a fair price, and they were timely in their responses.
Current Referrals - I was impressed with them, so I have mentioned them to others.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of CRS Exteriors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys