Everything was exceptional, from beginning to end!
Crown Exteriors provided essential advice for new homeowners who were dealing with cedar siding. They were knowledgeable and lead with agility. For example we asked them to modify are garage door arches from gothic to traditional and change the front area post. They accommodated us and provide additional design experts. We love the how the repairs were done and the color of the paint. Thank you so much for your professional services. Julie and Warren
Our new roof, siding, soffit, fascia, and gutters look amazing! What do we love about Crown Exteriors: 1) Honest, 2) Fair Price, 3) Great communication, 4) Hard workers, 5) Leave the work site as clean as they can, 6) On time!, 7) they always do a fantastic job and their work always is impeccable, 8) THEY CARE ABOUT THEIR CUSTOMERS! It's hard to find a contractor that will be honest, fair price, and do great work. We will continue to use Crown in the future and so should you!
Areas For Improvement - None, Crown Exteriors exceeded my expectations in all areas including quality and workmanship.
Areas Of Satisfaction - Crown Exteriors provides a seamless operation from project estimation (Chad) to oversight (Chuck!) to installation. The quality of their work and ability to adjust to any work environment is outstanding.
Current Referrals - None at this time but Crown Exteriors will be my first recommendation going forward!
Recognized Excellence - Chad, Chuck and Dawn were incredibly helpful throughout this process.
Additional Comments - Thank you Crown Exteriors for the beautiful siding and window shutters! We are so pleased with the renovation and thrilled we chose to work with you. Thank you, Jessica
Words cannot express how wonderful our experience has been with Crown exteriors. We still can't believe it is our home when we pull into our driveway. The workmanship and quality had still has our neighbors stopping by and telling us how beautiful our home looks!Chad (Sales Manager) is extremely knowledgeable, listens and is great at communicating the overall vision. Chuck (Project Manager) too is extremely knowledgeable, reliable, never missed a phone call and was extremely helpful in making key design decisions, Mark and Andy (Installers) A+, I never had to second guess their work, they fixed things before I even had time to ask, always on time and were completely professional. They too were extremely helpful in making design decisions. We have worked with many businesses over our 14 years in this home and Crown Exteriors is the only company we can truly say (no pun intended) NAILED IT!!!!! It was a 5* experience all the way around.
Areas Of Satisfaction - always received a response to any inquiry
Recognized Excellence - everyone did their parts accordingly
Cannot say enough good about them!
Areas Of Satisfaction - Professional and trustworthy which is very rare these days. Workmanship was perfect. Will have plenty more business for them in the future
Crown Exteriors gave us a fair quote. The Gutters are perfect, work beautifully. The installers were on time and finished in one day.
Overall satisfied, although there were a couple of "bumps in the road".
Areas Of Satisfaction - Good price overall. Soffit and fascia lines straight and even. New gutters and downspouts look and work great.
Recognized Excellence - Jen was very helpful and pleasant.
On time, good workmanship, cleaned up when finished.
Areas Of Satisfaction - They are professional, honest, price right, and explain really detail. I really like their service.
I am very satisfied with the work performed by Crown Exteriors. They were flexible with my work schedule, kept me up to date of the status of my work order and completed the work in a very professional manner. I would highly recommend Crown Exteriors.
Recognized Excellence - Yes Chad and John
The people at Crown Exteriors are professional and their workmanship is excellent. I was happy that they had an actual person answer the phone. We talked about my project and they told me when they would be able to come out and take a look. They arrived on time and were very nice people. The quote came on the same day. The project was scheduled for a week out, with the possibility of it being sooner. They were out the next day to do my repair! The installer was professional and very polite. Overall, this was an excellent experience and if I ever have something that needs to be done that is within the expertise of Crown...I will definitely use them again. Excellent customer service and talented people that make you feel like your project is important...no matter how small. :)
Areas Of Satisfaction - Communication and quality of work
Recognized Excellence - All people we dealt with were cooperative, friendly and handled work professionally. We are very happy with Crown.
Areas For Improvement - Nothing fell short of our expectations.
Areas Of Satisfaction - The job they did is awesome. They went out of their way to be kind, respectful and clean.
Recognized Excellence - Chad, John and his crew and Jenny, the office manager.
Areas Of Satisfaction - We truly appreciated Chad's honest opinion on how to solve our problem the most effective and cost efficient way. We liked that Chad was personable and knowledgeable, and answered any questions we had.
Additional Comments - An acquaintance recommended that we call Crown Exteriors to help with our siding issues. Chad was very prompt in returning our phone call and was very personable when we met him. We liked his easy going nature and felt that he was honest.
Recognized Excellence - Yes, John (the gentleman that did the work). It was extremely hot but he worked non stop, kept his work area tidy and was super efficient - thank you!
Areas Of Satisfaction - Very good attention to detail, organized. They were able to work around the rain.
Areas Of Satisfaction - The crew worked well with me and my wife and were very organized throughout the project.
Recognized Excellence - John is an asset to your company and should be recognized. We moved to MI last month and will miss your companies expertise and help in keeping our home in good shape. thanks
Additional Comments - We're so happy that we had the work done. When you're spending that kind of money, you hesitate, but we're so pleased with how it turned out. Our house looks better now than it did when it was brand new!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Crown Exteriors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys