My experience with Covenant was very good. They did what they said they would do and were very easy to work with. Zach and David were knowledgeable and friendly. When a small issue needed to be fixed after installation, they were quick to respond, took responsibility, and had it repaired quickly. The roof looks great. I would recommend Covenant to anyone and would work with them again.
I didn't fell that they were as organized as I had hope. For example in the contract I requested extra shingles incase I ever had to replace it and I didn't receive that . I had to remind them about the contract that I signed. They seemed to be unfamiliar with their process.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Covenant Roofing and Construction Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys